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Saltworks Technologies is a global leader in advanced industrial desalination and lithium refining.

Our innovative machines produce clean water from high-strength industrial discharges and refine lithium to support the energy transition.

We offer meaningful and exciting work in a collaborative environment, driven by innovation and problem-solving.

Saltworks is a 2025 Fast 50 Company and EY Entrepreneur of the Year award winner - a testament to our growth, financial performance, and positive contributions.

The role: Join our team as a Technical Applications Engineer (Customer Support) and play a key role in supporting our industrial customers following project handover.

You will take ownership of post-delivery technical inquiries and act as a reliable point of contact for customers as they operate and optimize their systems.

In this hands‑on role, you will work closely with engineering and project teams while building strong technical expertise in process systems, controls, and industrial operations.

You will be supported by experienced engineers and leaders who are invested in your growth and development.

Key Responsibilities: Serve as the primary contact for technical inquiries, providing remote support via email, phone, or HMI access, and ensuring timely, customer-focused resolutions.

Collaborate with engineering and project teams to troubleshoot issues, escalate complex cases, and deliver effective, well-informed solutions.

Develop strong product and system knowledge to provide accurate, confident guidance and become a trusted technical resource for customers.

Capture and share customer feedback to support product improvements and ongoing engineering innovation.

Create and maintain technical documentation, including support guides and procedures for both customer and internal use.

Continue to grow your technical, engineering, and project coordination skill set, with support to develop into a subject matter expert over time.

You will be a great fit if you have: A degree in Chemical, Mechanical, Integrated Engineering, or a related field.

• 2 – 4 years of post-graduate experience, with a strong foundation in technical support within industrial environments.

Hands-on experience with system diagnostics, including hydrostatic, mechanical, electrical, and process control commissioning or field work.

Familiarity with industrial safety standards related to mechanically and electrically energized systems.

Strong analytical and critical thinking skills, with a focus on safety and risk awareness.

What you bring to the table: Strong interpersonal skills and the ability to collaborate effectively with cross‑functional teams.

Clear, professional written and verbal communication skills.

Strong organizational skills, with the ability to prioritize and learn quickly.

A proactive, quality-focused mindset with a willingness to take initiative and continuously improve.

A positive, can-do attitude.

Bonus : Hands-on tooling and troubleshooting experience is an asset.

Please note: This role may involve occasional flexibility in working hours, such as early mornings, late evenings, or weekend shifts, to accommodate customers across various time zones or during critical operations.

However, this is not an on-call position, and your schedule will be communicated in advance whenever possible.

Why join Saltworks?

We have an outstanding team that is passionate about innovation and solving key environmental challenges facing our planet.

Join a team pioneering the future of water and lithium.

Some of our customers include world-leading electric vehicle makers, semiconductor firms, mining companies, agriculture firms, and more!

We offer: A collaborative and rewarding work environment.

A diverse and inclusive team that is key to our success.

A competitive compensation package that includes medical, dental, vision, RRSP matching, life insurance, AD&D coverage, and an education allowance.

A culture that supports safety, innovation, learning, diversity, and teamwork.

Fun social activities and company events.

How to apply: If you would like to be a part of a globally recognized team, please submit your resume (cover letters are not required).

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

All applications are considered confidential.

Kindly, no recruiters.

Salary: Negotiable based on your experience, qualifications, and internal equity.

• #LI-Onsite Location: 13800 Steveston Hwy, Richmond, BC V6W 1A8 Powered by JazzHR