Contract Product Operations Lead (Nov-Jan)

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well.

We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Product Operations Lead is a part of the store leadership team responsible for executing on the store product strategy, including product operations and inventory management.

They are responsible for leading inventory shifts, overseeing all back of house (BOH) product operations, and ensuring both the floor and BOH are stocked and well-organized.

The Product Operations Lead provides input to team member performance evaluations, recommendations into store hiring decisions, and acts as Supervisor on Duty (SOD) while leading inventory shifts.

The Product Operations Lead also oversees and delivers a world-class guest (i.e., customer) experience when scheduled to work on the floor.

Core Responsibilities of the Job

• Collaborate with store leadership to bring product strategy to life.
• Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with standard operating procedures (SOPs).
• Ensure execution of product actions (e.g., pull backs, consolidations, repricing).
• Engage team members in inventory management by creating a fun and productive atmosphere for the shift.
• Monitor product levels and communicate findings to support sell-through strategy and optimal product availability for the guest.
• Review and interpret daily business data and metrics to inform actions.
• Participate in the store's hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships with team members.
• When serving as Supervisor on Duty during store open hours, lead from the floor to ensure every guest receives technical product education and establish a world-class guest experience.

Job Requirements

Eligibility

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to assigned store with reliable transportation methods.

Schedule / Availability

• The work schedule can vary based on store needs.
• Shifts are typically scheduled : mornings, afternoons, evenings, weekends, and holidays.
• During peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights / overnights for some team members.

Experience

• 1 year of work experience.
• Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics.
• Some experience in leading, mentoring, delegating or process implementation with others.

Job Assets (i.e., nice to have; not required)

• Education : High school diploma / GED / equivalent, or above.
• Experience in retail, sales, distribution center, or warehouse operations.
• For Experiential stores with food / beverage service only : Food safety and / or liquor service certification.

What We Look For

• Inclusion & Diversity : Creates / supports an inclusive environment that values / celebrates differences.
• Integrity : Behaves in an honest, fair, and ethical manner.
• Adaptability / Agility : Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment.
• Leadership : Is able and desires to lead and inspire others.
• Collaboration and Teamwork : Works productively with and supports others to achieve common goals.
• Decision Making / Problem Solving : Identifies opportunities for improvement.
• Planning and Organizing : Plans and organizes work in a clear and efficient manner.
• Interactive Communication : Conveys information effectively and understands information shared while interacting with others.

Work Context (e.g., environment, interactions, physical)

• Work involves moving through the store, sometimes in the front of the house with bright lights and loud music, and sometimes in the back of the house with no windows or natural light.
• Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices.
• Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg) or using ladders to reach materials.
• For Experiential stores with food / beverage service only : Work may involve using industrial kitchen equipment and exposure to heat in order to prepare food or beverages.

Compensation & Benefits Package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional team performance.

The base pay range for this position is from $21.75- $25.01 / hour subject to minimum wage in the location. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.

This position has a target bonus of an additional $3 per hour, subject to certain requirements and the Company's discretion, bringing the total target compensation range between $24.75- $28.01 / hour.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well.

Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth :

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series (to name a few).

Note : The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

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