Job Summary
Provides medical reception, administrative support and records management services for the PQCHC clinic and teams.
Job Specific Responsibilities
Direct Client Service
- Greets clients in a welcoming, patient, non-judgmental fashion, and screens appropriately for infection prevention and control
- Verifies and updates client information in the Electronic Medical Record (EMR)
- Registers and checks client into EMR schedule
- Schedules in person, phone or virtual appointments with clients and cultural interpreters via EMR
- Notifies clients of cancellations or changes to appointments, rebooking as needed
- Answers clinic phone line telephone calls : provides information, schedules appointments, or redirects as appropriate.
- Records telephone messages in EMR and sends to appropriate staff member
Administrative & Records Management
- Creates and updates EMR client records
- Processes incoming mail and faxes, uploading and directing documents via EMR as needed
- Processes requests for transfer of medical records, preparing and sending health care information as requested and recording passwords in EMR as needed
- Checks and processes EMR MOA message inbox regularly
- Assists with Provider tasks, i.e., faxing prescription, scanning documents, calling clients for pick up
- Scans and uploads documents into EMR as required
- Respond to urgent requests from Providers
- Utilizes secure messaging communication system with clients
- Fax documents as required
- Processes referrals through the EMR (includes internal, external and e-referrals)
- Ensures clients are aware of their appointments when needed
- Requests consult notes, test results and other client’s information from hospitals and specialists’ offices
- Updates the EMR address book
- Performs all other Medical Office Assistant procedures listed in Policies and Procedures Manual.
Teamwork and Collaboration
- Attends clinic, medical office assistant, general staff and other meetings as requested.
- Provides health promotion activities as appropriate to the position.
Other
- Ensures client confidentiality is always maintained during interactions with clients and staff
- Carries out opening and closing procedures of MOA clinic area
- Ensures cleanliness and organization of MOA clinic area
- Works flexible hours including evenings.
- Follows Infection Prevention and Control practices related to routine practices and additional precautions
- Performs other related duties as assigned
Qualifications
- Secondary school diploma and medical secretarial training.
- Experience using Electronic Health Record systems
- Proficiency in typing and word processing, experience with data entry also desirable.
- Two to three years medical reception and / or basic records management experience in a clinical setting.
- Experience dealing with the public in a mature manner.
- Experience working with diverse populations.
- Fluency in English. Fluency in any other languages would be an asset.
- Ability to work flexible hours.
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