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Job Description
Responsibilites :
- Providing user support and maintenance for agreed upon IT service levels.
- Identify production issues, respond to support calls from business units, and managing production incidents from inception to resolution.
- Continue to monitor applications and systems and escalate issues as required.
Qualification Include :
- Experience supporting client production issues;
- Solid customer service and communication skills;
- Undergraduate degree or technical diploma or equivalent.
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