IT Desktop Support/Network Support/ Help Desk/ Field Engineer (Freelancer) (Montreal)

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Roles and Responsibilities :

• Provide first- and second-level contact and problem resolution for customer issues.
• Answer client questions in a professional manner
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
• Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
• Provide timely communication on issue status and resolution.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Maintain ticket updates for all reported incidents.
• Break Fix, fault diagnosis and resolution
• Additional requirements may exist if the offer of employment is extended
• Proven analytical, troubleshooting, and problem-solving skills

IT Skills and Experience

• Windows 7 & 10, MS Office 2010 / 2013 / 2016 / 365
• Ability to communicate regarding technical issues with clients
• Ability to drive to client locations
• Performs general preventative maintenance tasks on computers, laptops, printers
• Performs remedial repairs on Desktops, laptops, printers, and other authorized peripheral equipment.
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must be able to pass annual criminal and motor vehicle background
• Ability to pass agility test at hire or at time of internal transfer and every 3 years after that
• Broad experience in IT with a basic understanding of Networks, Servers, Audio / Visual, Smart Devices, and Telecoms.

In-depth knowledge of :

• Hands-on experience in Networking
• Knowledge about Data Centre
• Windows OS (e.g. XP, Vista, Windows 7, 10)
• Microsoft Office applications
• Active Directory
• Performs remedial repairs on Desktops, laptops, printers, and other authorized peripheral equipment.
• Install, upgrade, support, and troubleshoot for printers, and computer hardware.
• Mobile device management including IOS and Android devices
• Mac operating system, to support Apple pc users.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware / software.
• Willing to work off-hours and weekends when required for projects or emergency support.

IT Qualifications

At least two of the following :

• Bachelor of Engineering Computer Science, Bachelor of Technology Computer Science, Master of Computer Application
• CompTIA A+, Microsoft Certified Professional (MCP) or better.

Experience in a similar role

1-2 years of relevant experience.

What next?

If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to @.