Certification program manager • pickering on
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Program Account Executive
Location: Durham Region - Remote (Travel required for client meetings, conferences, and presentations)
About the Role
We are seeking a highly skilled and dynamic Program Account Executive to join our growing team. The ideal candidate brings 5+ years of experience in Commercial Lines (CLs) insurance, holds a RIBO license in good standing, and has deep technical expertise in specialized products including Errors & Omissions (E&O), Cyber Insurance, Directors & Officers (D&O) Liability, and other niche programs.
This role is ideal for a confident professional who excels at client relationship building, delivering compelling presentations to senior stakeholders, and representing the organization at industry events. While this is a remote position, travel will be required for client meetings, conferences, and presentations.
Key Responsibilities
Client Relationship Management
·Serve as the primary point of contact for a dedicated portfolio of commercial clients, ensuring exceptional service delivery and client satisfaction.
·Conduct one-on-one client meetings to review insurance needs, assess exposures, and recommend tailored solutions.
·Travel to client sites, conferences, and industry events to strengthen relationships and represent the organization professionally.
Technical Expertise
·Apply advanced technical knowledge of commercial lines insurance to provide comprehensive risk management advice.
·Specialize in complex coverage areas, including E&O, Cyber, D&O, and other specialized insurance solutions.
·Stay current with industry trends, regulatory changes, and emerging risks to ensure clients receive relevant and timely guidance.
Sales & Business Development
·Identify and develop new business opportunities through client networks, referrals, and industry relationships.
·Present and pitch customized insurance programs to new and existing clients, clearly articulating value and differentiation.
·Participate in conferences, webinars, panels, and other industry activities to elevate brand awareness and expand market presence.
Presentations & Reporting
·Prepare polished client proposals, reports, and presentations tailored to varying audiences and stakeholder levels.
·Deliver engaging and informative presentations to boards, executives, and client groups.
·Host webinars and virtual training sessions to educate clients on insurance products, regulatory updates, and best practices.
Project & Deadline Management
·Manage multiple client initiatives, renewal cycles, and internal projects, ensuring accuracy and timely completion.
·Collaborate closely with internal teams to ensure seamless service delivery and strong execution.
·Monitor account performance, maintain renewal schedules, and proactively address client needs.
Qualifications
·Experience: Minimum of 5 years’ experience in Commercial Lines insurance with strong expertise in specialized coverages (E&O, Cyber, D&O, etc.).
·License: Active RIBO license in good standing.
·Technical Knowledge: Strong understanding of policy structures, underwriting guidelines, and industry best practices in commercial insurance.
·Communication: Exceptional verbal and written communication skills, with the ability to convey complex information clearly and effectively.
·Presentation Skills: Comfortable presenting to boards, executives, and large audiences; experience hosting webinars is an asset.
·Travel: Willingness to travel for client meetings, conferences, and presentations.
·Project Management: Proven ability to manage competing priorities, meet deadlines, and maintain high accuracy under pressure.
·Professionalism: Strong client service orientation with a demonstrated ability to build trust and maintain long-term relationships.
Interested? Let's connect!
