Certification program manager Jobs in Toronto, ON

Experience and Skill Set Requirements

Experience and Technical Skills 50%

• Experience providing program management leadership and expertise of large scale, highly complex, high profile and high-risk initiatives that may be multi-jurisdictional and/or enterprise-wide.
• Experience ensuring accountability for the program's centralized group of projects and their successful full life cycle delivery.
• Experience ensuring programs are delivered cost effectively and efficiently, and in compliance with organization's methodologies, standards and frameworks.
• Demonstrated experience leading and overseeing program strategy development from inception through to project close-out and any required transition to operations, business planning, benefits identification and organization funding requests for I&IT programs.
• Demonstrated experience understanding and articulating I&IT executive expectations and translating into program deliverables
• Experience directing, managing and leading multidisciplinary project teams including multiple Project Managers, each responsible for an element of the project and associated matrix team members
• Experience monitoring and managing the cost, risk, schedule, governance, technical performance, and program impact of each of the component projects
• Experience providing a program/portfolio view of project inter-dependencies and external project dependencies, monitoring and reporting on exposure levels
• Exercises a range of leadership responsibilities including the role of coach and developer of talent
• Experience developing complex budgets based on multiple funding channels and cross organization dependencies. Experience analyzing program and organization?s environments to identify potential risks and issues; articulates and prioritizes issues and risks to senior executives; recommends mitigation strategies to decision-makers to ensure projects are delivered on schedule
• Experience with significant innovation in the planning, analysis and execution of tasks
• Experience directing stakeholder consultation, facilitation and consensus building. Provides program, portfolio, and/or project reporting to multiple stakeholders Experience leading strategies and actions to overcome resistance to change and capitalize on forces in support of change Experience seeking new and unique business processes, technologies and products to benefit programs, portfolios and projects
• Experience Enterprise business architectural concepts in order to ensure that recommended technologies are consistent with OPS standards.
• Experience developing business cases from start to finish
• Experience with the software development life cycle, software design, development and integration, database concepts, user interface design principle, change management, quality assurance, risk management, disaster recovery planning, business continuity planning to develop solutions and/or infrastructure services to satisfy business needs.
• Experience conducting business analysis reviews, recommending options & changes and contingency provisions.
• Experience providing technical leadership, functional business analysis and architecture expertise to project staff, colleagues and clients.
• Service delivery management, portfolio, program/project management and resource management to manage the business analysis to clients and provide recommendations on clients' I&IT business and infrastructure needs.
• All aspects of business analysis including enterprise level and client program area business analysis and modeling expertise; related business analysis tools, technology, processes, and methodologies; business analysis-related technical and business planning.
• I&IT Cluster and corporate policies, directives, guidelines and procedures related to service delivery processes, enterprise business architecture, current trends and technologies relate to business driven IT solutions to provide practical expertise to meet business needs, ensure traceability of business requirements to I&IT solutions and ensure compliance with OPS I&IT policies and standards.
• Clients' policies and programs, business goals and objectives, plans, issues and resources and linkage to understand business needs, identify partnership opportunities and match technology solutions to business requirements and provide advice on application of I&IT.
• Enterprise business architectural concepts in order to ensure that recommended technologies are consistent with OPS standards.
• Software development life cycle, software design, development and integration, database concepts, user interface design principle, change management, quality assurance, risk management, disaster recovery planning, business continuity planning to develop solutions and/or infrastructure services to satisfy business needs.
• Analyzing and problem solving skills to:
  • Assess clients' business requirements, identify best technology solutions from among alternatives to ensure clients' expectations are satisfied in the cost effective manner, both for individual issues and longer-term overall requirements.
  • Evaluate directions, trends, standards and policies in a complex and evolving environment using multiple sources of guidance; identify requirements, develop options and make recommendations on general and specific information architecture and data management issues.
  • Planning, coordinating and leading all phases of assigned business analysis, process improvements, architecture or infrastructure projects or services within risk, time and resource constraints to meet client needs.
  • Ensuring the quality of business solution recommendations and implementation and ensuring integration with enterprise and cluster standards and directions.
  • Conducting business analysis reviews, recommending options & changes and contingency provisions.
  • Provides technical leadership, functional business analysis and architecture expertise to project staff, colleagues and clients.
• Experience writing business cases including current state assessments, establishing goals, outcomes and creating plans to achieve them.
• Experience creating project charters, RACI, establishing governance structures
• Experience creating project updates, drafting and seeking approval on formal change requests, and closeout reports
• Experience creating work breakdown structures, and managing multiple implementation teams
• Experience creating process & service measures and indicators

Project Planning and Delivery (30%)

• Ability to track and report on deliverables across multiple large scale complex projects
• Hands on technical experience leading agile teams while providing timely and easy to understand briefings for executives
• Experience implementing and running governance structures
• Experience with custom builds, SaaS adoptions, onboardings to enterprise systems
• Experience managing and coordinating project monitoring, anticipates and troubleshoots issues, provides ongoing expertise, resolves problems and provides project effectiveness
• Experience planning and leading release management activities
• Ability to monitor and forecast project costs and provide reporting and input to ensure targets are met
• Ability to promote I&IT project management best practices and adherence to standard methodologies
• Ability to Create and track integrated project plans (including scope, schedule, and resources)
• Monitor and report on project progress through stand-ups and weekly status updates
• Track project level Risks, Issues, Actions and Decisions and report it up to the program manager
• Create detailed iteration / sprint plans and manage sprint execution from kickoff through retrospective
• Experience providing onboarding and orientation of new staff / project resources
• Knowledge of the software development life cycle, software design, development and integration, database concepts, user interface design principle, change management, quality assurance, risk management, disaster recovery planning, business continuity planning

Communication Skills 20%

• Strong communication skills to prepare documentation, including but not limited to; reports, reviews, assessments
• Ability to present ideas and suggestions clearly and effectively and in a user friendly manner; maintain a high level of customer service to both internal and external clients
• Ability to communicate designs and development in clear and understandable manner

Must Have:

• Experience providing program management leadership and expertise of large scale, highly complex, high profile and high-risk initiatives that may be multi-jurisdictional and/or enterprise-wide.
• Experience ensuring accountability for the program's centralized group of projects and their successful full life cycle delivery.
• Experience ensuring programs are delivered cost effectively and efficiently, and in compliance with organization's methodologies, standards and frameworks.
• Demonstrated experience understanding and articulating I&IT executive expectations and translating into program deliverables
• Experience directing, managing and leading multidisciplinary project teams including multiple Project Managers, each responsible for an element of the project and associated matrix team members
• Ability to track and report on deliverables across multiple large scale complex projects
• Hands on technical experience leading agile teams while providing timely and easy to understand briefings for executives

Nice to have:

• Previous OPS/Public Exp.