Head Quarter Customer Manager

Job Description

Head Quarter Customer Manager The HQ Customer Manager plays a key role in the management of clients' business at assigned customer accounts.

This role is responsible for increasing sales&market share of the brands represented, while earning a profit for our Tier 1 client&Acosta.

This role focuses specifically on evolving key accounts, including Distributors&Wholesalers. - The core responsibilities of the HQ Customer Manager are : - Sales growth for client - Commission-based revenue growth for Acosta - Customer satisfaction&retention Day to day, the HQ Customer Manager : - Delivers volume&sales objectives at assigned customers.

Achieves results at the lowest possible selling cost, while maximizing company revenues (including commissions, bonuses, etc.

Responsibly manages trade spend budget. - Develops Customer Business Plans that deliver our client's business priorities.

• Proactively calls on key decision-makers at assigned customers to sell business plans,programs&concepts that improve long-term business results.
• Oversees all client expenditures at assigned customers. - Responsibly manages client's trade marketing funds, processes direct shipments (via the Sales Support Coordinator)&leverages data to sell new concepts to customers.
• Creates forecasts&trade spend plans / budgets&operates within those guardrails. - Understands&knows how to calculate&communicate ROI (return on investment).
• Leverages knowledge of customer, market, client, and tools (marketing, technology, administrative resources, etc.) to accomplish objectives.
• Provides timely information of selling priorities to Retail Sales Managers, as required. - Utilizes computer systems&technology to achieve objectives.
• Completes special projects as requested.

Qualifications

Requirements - 3+ years of relevant head quarter selling experience in the consumer-packaged goods industry (experience calling on distributors&wholesalers is preferred).

• Canadian Tire experience an asset. - Bilingual in English&French preferred. - Excellent relationship building skills; proven success in relationship building&management.
• Initiative-taker, with outstanding organizational skills, and strong abilities to multitask&prioritize. - Excellent presentation&communication skills.
• Experience anticipating client needs&developing solutions. - Experience developing, tracking, and monitoring cross-functional processes (Requiring a proficiency in Excel).
• Proficiency with Microsoft software : PowerPoint, Excel, Word and Outlook and thorough knowledge of web-based applications.
• Competitive salary based on skill set&experience At Acosta, our values drive our behavior. Eligible candidates for this position should exhibit the following Acosta values : - People Minded : Must show dignity&respect to all people.
• Integrity : Must exemplify the highest degree of ethical behavior. - Results Oriented : Must show passion, pride, and commitment to succeed.
• Trust : Must be honest, sincere, and confident. - Teamwork : Must build trusting relationships. - Innovation : Must progress through a combination of creativity, common sense&vision.

DISCLAIMER : Acosta / Mosaic North America is an Equal Opportunity Employer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

We are committed to providing accommodations for persons with disabilities. If you require accommodation,we will work with you to meet your needs, to the extent required by law By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.

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