Digital Marketing Client Success Manager
OneCore Media is a Canadian company with a headquarter located in Toronto. We are looking for a talented Digital Marketing Client Success Manager to join our team.
You will manage our client's projects to help our clients improve their marketing. You will lead all of the day-to-day operational and communication needs for a substantial number of existing accounts and projects across various verticals.
You should also clearly understand how digital tools add value to company strategy and performance. Ultimately, you should be able to contribute to business growth by creating and maintaining long-term client relationships and taking the lead for our clients on big-picture, strategic thinking, and holistic channel planning.
Previous experience as an Client Success Manager with a digital agency is a must.
Responsibilities
- Act as the point of contact for clients for marketing management matters
- Building and sustaining key relationships with multiple stakeholders, including the client, and the internal team
- Work with the OneCore Media team to set digital strategies for your assigned accounts / projects, considering their specific goals
- Present recommendations and performance updates to clients on a frequent basis
- Implement strategies and recommendations : project planning, implementation and control, tasks assignment
- Monitor the health of digital media campaigns and collaborate with the Media and Production Teams
- Ensure all deadlines are met in a timely fashion based on the client's requirements and after the confirmation by the agency's specialists
- Address client queries effectively and in a timely manner
- Analyze and report on digital campaigns' success
- Actively maintain accurate, detailed records within company CRM
- Drive the revenue growth of the account
- Stay up-to-date with digital technology trends
Requirements
- 3+ years of relevant experience with a digital agency
- Excellent verbal and written communication skills
- Experience overseeing and discussing Google Adwords campaigns, Programmatic Media Buys, Social Media Buys, SEO programs and web development projects
- Knowledge of the latest trends associated with online marketing & advertising
- Tech-savvy
- Ability to collaborate effectively with team members
- Ability to think and react quickly and strategically
- Excellent knowledge of MS Office / Google Suite
- Experience with customer service and project management
- Strong attention to detail, organized, self-motivated, solutions-oriented, creative and resourceful
- Strong analytical skills
What's in it for YOU
- Competitive salary
- Benefits program
- Opportunity to work with the biggest companies in Canada and US
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