IT Help Desk Support

At Lynx we are a leading provider of innovative solutions for the real estate industry, specializing in property management technology and software.

Our team is committed to delivering exceptional services that enhance the efficiency and effectiveness of property management operations.

The Role

We are seeking a highly qualified IT Support person to join our IT Team. The ideal candidate will have strong knowledge, end user problem-solving skills, with demonstrated experience in support, and thrive in a collaborative, team-based setting.

Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company (this may be in person or over the phone).
• Setting up accounts for new users.
• Repairing and replacing equipment as necessary.
• Testing new technology.

Qualifications and Skills

• 2+ years of experience in IT technical support / System Administration.
• Industry certifications in Microsoft is an asset.
• Good knowledge of how to manage and maintain Windows Server Systems including on-premise Active directory , DHCP and DNS .
• Good knowledge on Azure AD and services.
• Virtualization and VMWare setup and maintenance is an asset.
• Basic understanding of SQL queries , backup and maintenance plans.
• Basic understanding of Backup systems, MSP360 , Datto or similar.
• Basic routing and switching skills, Mikrotik routers are an asset.
• Being able to work with remote and monitoring systems, Kaseya is an asset.
• Experience with Google Workspace or Salesforce would be beneficial not necessary.
• A technical, logical thought process, collaborative and lifelong learner mindset.
• Problem-solving skills.
• An ability to stick to strict deadlines.
• An ability to prioritize and delegate.
• A keen eye for detail.

Benefits :

• Dental care.
• Extended health care.
• Flexible schedule.
• Remote work.
• Paid time off.
• Vision care.
• Paid sick leave.
• Opportunities for professional development and growth.

Equal Opportunity Employer

Lynx is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We encourage individuals of all backgrounds and identities to apply for this position.

For information around our accessibility policies, or to make an accommodation request, please contact [email protected].