- Education : College / CEGEP
- Experience : 1 year to less than 2 years
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Work Term : Permanent
- Work Language : English
- Hours : 35 hours per week
help desk technician
Education: Secondary (high) school graduation certificate.Experience: 1 year to less than 2 years.Report on the performance of computer systems and networks.Respond to users experiencing difficulties with computer.Consult user guides, technical manuals and other documents to research and implement s...
help desk technician
Experience: 1 year to less than 2 years.Give access to computer networks.Report on the performance of computer systems and networks.Respond to users experiencing difficulties with computer.Consult user guides, technical manuals and other documents to research and implement solutions.Provide advice a...
help desk technician
Experience: Experience an asset.Consult user guides, technical manuals and other documents to research and implement solutions.Collect, organize and maintain a problems and solutions log for use by other technical support analysts.Provide business systems, network and Internet support to users in re...
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