The Manager, Infrastructure and Cloud Operations is a key member of the team that develops and maintains the design and integrity of the corporate infrastructure and cloud systems / services.
This role requires a people leader with extensive knowledge in cloud technical and financial operations, infrastructure management, and team management.
The Manager, Infrastructure and Cloud Operations will collaborate with the Technology & Support Services leadership, and OCIO leadership teams.
The successful candidate will have demonstrated experience in finding ways to improve the quality of services delivered, focusing on quality, efficiency, productivity, and agility.
This role oversees delivering operational support for all services brokered, and managing internal corporate infrastructure and applications that support the organization's business processes across the enterprise.
As a people leader, the role will be to guide and direct the TSS Infrastructure & Operations group including performance reviews and goal setting.
As a skilled and experienced technician and infrastructure specialist, this working manager role will manage incidents and request escalations from other groups at PointClickCare for resolution, documentation, and knowledge transfer (where required).
This role will also coordinate and sustain relationships with OCIO counterpart group and vendors / partners, assist in contract negotiations, take part in operational and security scorecard reviews and budget monitoring.
Key Responsibilities :
- Supervise and guide the technical team, including yearly performance evaluations.
- Collaborate with a diverse team of Architects, Analysts, Administrators, DBA's, and App Admins to comprehend the needs of the workload, design, develop, evaluate, and deploy cloud services that are efficient, cost-effective, and adaptable for architectural flexibility.
- Keep the systems secure by following the best guidelines for security and compliance.
- Regularly enhance and revise Standard Operating Procedures (SOPs) for all operational processes.
- Maintain that all services related to infrastructure function properly and are always available for business use.
- Manage the IT roadmap for short-term goals to align with the current needs of the business and security.
- Take part in planning, implementing, and overseeing projects and budgets related to infrastructure.
- Managing Azure IaaS / PaaS / MI environment and some Microsoft 365 micro-services as listed in the service catalog.
- Responsible for providing support for infrastructure services, such as LAN / WAN / WLAN, Windows, VMWare, A / D, and services from external partners, in a large-scale network environment.
- Analyze data to find and lower recurring problems / requests by providing self-service, user training or system simplification.
- Maintain clear and detailed system documentation, including infrastructure setup based on observations and modifications.
- Work with and maintain good contacts of external vendors and service providers to make sure incidents and problems are addressed quickly and professionally.
Qualifications
- Experience : At least 5 years of background in managing infrastructure, with 3 or more years in a leading or supervising position that involves cloud-based solutions
- Technical Expertise : In-depth understanding of cloud platforms, infrastructure technologies, networking, virtualization, and storage solutions
- Leadership Skills : Effective leadership skills with a history of leading and growing successful teams, promoting a culture of teamwork and creativity.
- Problem-Solving : Demonstrated skill in examining complex problems, designing solutions, and making decisions based on data to optimize service performance
- Communication Skills : Strong ability to communicate and collaborate well with teams and stakeholders from diverse backgrounds and functions.
- Education : Bachelor's degree in information technology or computer science; or equivalent experience
- Work Hours : Monday to Friday, normal regional working hours.After hours incident, maintenance and change management oversight.
$137,000 - $148,000 a year
LI-Hybrid
LI-AJ2
Operations Manager & Global Planner
Ensure compliance with all applicable Government regulations, Quality certifications (AS9100, ISO, and FAA) and Company policy, ethics and core values. Perform planning and scheduling functions to ensure Customer orders meet the commitment dates and achieve standard lead times. Minimum of 10 years i...
operations manager, food and beverage service
Allocate material, human and financial resources to implement organizational policies and programs. Authorize and organize the establishment of major departments and associated senior staff positions. Establish objectives for the organization and formulate or approve policies and programs. Select mi...
Senior Manager, Regulatory Operations & Controls Governance and Reporting Controls
As a Senior Manager, Regulatory Operations & Controls Governance and Reporting Controls, you will contribute to the overall success of Global Regulatory Operations and Internal Controls (GROIC) by providing leadership and oversight of Scotiabank's U. Builds a high-performance environment and impleme...
Operations and Maintenance Account Manager
Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positiv...
Bilingual Audit & Compliance Manager , Transportation Risk & Compliance Operations, Transportation Risk & Compliance Operations
We proactively identify and manage risks through risk mitigation strategies and provide assurance that Amazon and our carrier partners comply with the highest transportation and legal standards (including legislative, regulatory, and contractual). In this role, you will work closely with Amazon's La...
Manager or Senior Manager - Strategic Tax Operations - Global Compliance and Reporting - Toronto
As a Strategic Tax Operations Lead (Senior Manager or Manager Level), you will be part of our Tax Services team. Track delivery and operational metrics for status, efficiency, risk and quality; provide a consolidated view to stakeholders about progress and expected outcomes. In this role, you will d...
Manager, Salesforce Marketing Cloud
It’s a hands-on position and will manage a small team of Developers in support of the implementation, monitoring, data input and integration, maintenance, and optimization of Salesforce Marketing Cloud. Central to Four Seasons employee experience and social impact programming is the company’s commit...
Senior Project Manager - Technology & Infrastructure
Proven infrastructure knowledge and experience is required, including understanding of infrastructure technologies (Server Hardware/Software, Virtual and Cloud infrastructure concepts, Networks, Cyber-Security etc. This includes, but is not limited to, people with disabilities, candidates from Indig...
(Spanish) Manager, Data Governance & Operations - Cid&a
Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capit...
Manager, Compliance Governance & Operations
Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Highest personal and profess...