Engagement Support Analyst - ACT

Job Type : Permanent

Reference code : 127519

Primary Location : Toronto, ON

All Available Locations : Toronto, ON; Brossard, QC; Edmonton, AB; Fredericton, NB; Halifax, NS; Laval, QC; Montreal, QC;

Ottawa, ON; Quebec City, QC; Regina, SK

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge.

Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Be encouraged to deepen your technical skills whatever those may be.
• Partner with clients to solve their most complex problems
• Experience MyFlex and an agile work environment where work is what you do not where you do it

If you excel in a dynamic virtual team setting, balancing collaborative efforts with independent tasks, managing tight deadlines, navigating project requirements, and adapting to evolving conditions.

This position could be ideal for you. Deloitte is presently looking for an Engagement Support Analyst to join the Audit Central Team (ACT).

As part of this role, you’ll assist our audit professionals across Canada with client relationship management processes.

What will your typical day look like?

CRM :

• Inputting account and opportunity data while adhering to firm protocols.
• Updating / editing opportunities for the Audit practice
• Perform simplified, background and conflict checks.
• CAEA generation
• Pricing tool uploads
• Demonstrating discretion, confidentiality, and professional conduct at all times.

SAP :

Creating and editing WBS codes with a high degree of accuracy.

Other Responsibilities :

• Respond to requests quickly and concisely.
• Participating in Ad hoc special projects as required
• Liaise with other Deloitte teams.

About the team

You will be part of a fast paced and dynamic team that supports our audit practitioners throughout Canada.

Enough about us, let’s talk about you

The successful candidate will have the following skills :

Must have :

• Due to the nature of the role having interactions with National & Global clients, bilingualism in French and English is required for this position.
• Advanced skills in Microsoft office package (Word, Excel, Outlook)
• Ability to prioritize and project manage your workload.
• Ability to work accurately and effectively under pressure in a constantly changing environment.
• Possess strong communication skills with the ability to provide concise and professional instructions to practitioners.
• Ability to work effectively in a virtual team environment as well as independently.
• Understand the business needs of practitioners to provide efficient service.

Nice to have :

• CRM knowledge
• SAP knowledge
• Audit Pricing tool process knowledge

Sales Force

Our promise to our people : Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here.

We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

Our TVP is about relationships between leaders and their people, the firm and its people, peers, and within in our communities.