Service Desk Analyst - C$83,000 - C$100,000 A Year
J&M GroupToronto, CanadaFull-time
Provides Level 1 IT support, manages user requests, and maintains incident/problem status.Show more
Service Desk AnalystBlack & McDonald • Markham, ON
Service Desk Analyst
Black & McDonald • Markham, ON
30+ days ago
Job type
- Full-time
Job description
ABOUT THIS CAREER OPPORTUNITY
Black & McDonald’s Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to the Service Desk Team Lead.
The Service Desk Analyst provides day-to-day consultation, training, instruction, troubleshooting, and problem-solving to computer users for hardware, software, network, and related computer systems and peripheral devices. Using effective communication, technical and analytical skills, support is provided by phone, email, and/or using a ticket management system.
DUTIES & RESPONSIBILITIES
- Communicate comfortably to employees at all business levels
- Handle telephone calls, e-mails, and other requests for support in a skilled and professional manner
- Administer and maintain user accounts, permissions, and access rights (Microsoft Intune, AD etc.)
- Set up all equipment, including hardware and software upgrades and provide ongoing support.
- Track, monitor and accurately document requests to timely resolution and follow up as needed.
- Utilize resources such as knowledge bases, help desk tools, and websites to provide solutions to end users.
- Identify and escalate priority incidents to next-level support and/or 3rd party vendors.
- Functional knowledge of current technologies, protocols, and standards
- Ensure the security and confidentiality of all information managed by the Information Technology group in support of the company’s operations
COMPETENCY REQUIREMENTS
- Communicates Effectively
- Continuous Learning
- Customer Focus
- Holds Self and Others Accountable
- Problem Solving and Innovation
- Teamwork and Collaboration
- Values and Respects Others
EDUCATION REQUIREMENTS
- Post-secondary education in a related field
WORK EXPERIENCE REQUIREMENTS
- 1-3 years of experience in a similar role
- Experience with IT ticketing systems
SKILLS, ABILITIES, AND OTHER REQUIREMENTS
- Must be able to speak, read and write in English. French is an asset.
- Proficient in Windows Operating Systems and Microsoft Office applications.
- ITIL, A+, and Net+ or similar certifications would be an asset.
Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
-
Ongoing investment in training and development
-
Competitive compensation and benefits packages
-
Interesting and challenging work
-
Collaborative and supportive work culture
-
Empowered people with ambitious goals
-
Long-term stability
Create a job alert for this search
Service Desk Analyst • Markham, ON
Similar jobs
Service Desk Analyst (6-Month Contract)
CbihomehealthTorontoFull-time +1
CBI Home Health – Toronto / Sheppard.We are one of Canada’s leading.Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity....Show more
Global Service Desk (GSD) Analyst
Long View Systems CorporationToronto, ON, CAFull-time
A career that helps you get more out of life.A Long View career helps you get more out of life.We don’t just say it, we prove it.We’re proud of our reputation as one of North America’s most dynamic...Show more
Service Desk Analyst
Give and Go Prepared FoodsTorontoFull-time
We are a leading, and growing, North American manufacturer of baked goods for over 30 years.If you're looking for a company that will provide you with opportunities for career growth and developmen...Show more
Analyst, Service Desk & Automation
AGF InvestmentsToronto, CanadaFull-time
IT professional supporting incident queues and advanced troubleshooting, focusing on automation and endpoint technologies.Show more
Bilingual Help Desk Analyst
Pet ValuMarkham, York Region, CAFull-time
Bilingual Help Desk Analyst page is loaded## Bilingual Help Desk Analystremote type: Hybridlocations: 0001 – Markham Officetime type: Full timeposted on: Posted Todayjob requisition id: R25043Hybri...Show more
Service Desk & Automation Analyst — Hybrid
Ontario Medical AssociationTorontoFull-time
A leading medical organization located in Toronto is seeking a Service Desk Specialist to manage incident queues and support advanced troubleshooting.This role focuses on automation workflows and e...Show more
Hybrid IT Service Desk Analyst (Co-op)
Esri CanadaTorontoFull-time
A leading GIS solutions company in Toronto is seeking an IT Service Desk Analyst (Co-op) for an 8-month term starting May 4th, 2026.The successful candidate will provide IT support for internal sys...Show more
Global Service Desk Analyst — Elevate End-User Experience - $22 An Hour
Long View SystemsToronto, CanadaFull-time
Provides tier I support, troubleshoots tech issues, and manages incidents.Show more
Service Desk Manager
Altis TechnologyToronto, ON, CAPermanent
Toronto, Ontario, Hybrid (4 days onsite per week).Strong written and verbal communication skills in English.Our client in the professional services sector is seeking a Service Desk Manager to lead ...Show more
Analyst, Help Desk Support
CIBCTorontoFull-time
As a member of our Technology Operations and Support team, you will be a key part of an innovative, “first to market” technology culture, contributing to CIBC’s digital transformation.As a Help Des...Show more
Help Desk Analyst - Senior (Remote) JP850
PathlionToronto, ON, CARemote
Full-time
The Application Help Desk Analyst role will provide front line support primarily to members of the public accessing various online systems in relation to the ministries of Education and Advanced Ed...Show more
Service Desk Analyst
Aecon ConcessionsTorontoFull-time
Location: Toronto, ON Canada; Edmonton, AB Canada; Calgary, AB Canada; Vancouver, British Columbia Canada.Operating Sector: Information Services.Position Title: Service Desk Analyst.If we can’t do ...Show more
Proactive IT Service Desk Analyst for End User Innovation
OMERSTorontoFull-time
Join as an IT Service Desk Analyst, delivering enhanced support in a hybrid work environment.Elevate user experiences by managing incidents and providing real-time solutions to end users.This posit...Show more
Supervisor, Service Desk (Onsite)
Compugen IncRichmond Hill, York Region, CAFull-time
Compugen is Canada's largest privately-owned Technology Ally.To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and...Show more
IT Service Desk Analyst — Remote (Ontario)
ICESToronto, ON, CARemote
Full-time
A leading health research institute in Ontario is seeking a Technical Support Analyst to provide end-user technical support.This full-time role offers a salary between $50,000 - $65,000 and include...Show more
Deal Desk Analyst
MaintainXToronto, CanadaFull-time
MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments.We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations ...Show more
C3 Operations Leader - 24/7 ITIL-Driven Service Desk
Cloud Carib LimitedToronto, ON, CAFull-time
A leading cloud service provider located in Ontario, Canada is looking for a Senior Manager to oversee operations at the Command-and-Control Centre.The ideal candidate will have extensive experienc...Show more