Clerk III (After Hours Dispatcher)

Main Purpose and Function

• The After-Hours Public Works Dispatcher performs a large variety of complex clerical work including : Public work call handling;
• dispatching of crews and equipment; responding to regular after-hours public works emergency calls; access control, directing visitors to their destination;

utilizing a call / work management system (Hansen) for recording calls, work history, dispatching and calling out work crews, and data entry including payroll time entry.

The After-Hours Public Works Dispatcher performs their duties with relatively little supervision and is required to make decisions based on knowledge of departmental and City policies and procedures.

Specific Duties / Responsibilities

• Researching and providing complex and accurate utility information from utility maps, external utility companies, GIS, VanMap and Hansen to crews and the public upon request.
• Monitoring, reporting and responding to water, sewer, intrusion, fire and other system alarms.
• Access control for emergency and unplanned site work / response.
• Supports site emergencies after hours (for both Manitoba & National Yard).
• Maintaining and updating computer and manual record systems.
• Answering the phone and dispatching crews.
• Performing SAP data entry for payroll time entry, costs and billing.
• Providing liaison from mobile users to branch offices, City Hall and other public agencies as required.
• Assist Police, Fire and related departments under emergency conditions.
• Dealing extensively with staff and members of the public.
• Word processing, spreadsheet and database duties as required.
• Views CCTV in real time and ensures that CCTV system is functional
• Creating and maintaining office files.
• Performing other related work as required.

Qualification Requirements

Education and Experience :

• Completion of Grade 12, including or supplemented by courses in mapping software, MS Office programs and other standard software courses, or an equivalent combination of education and experience.
• Considerable related clerical experience working with computerized record keeping systems, as well as excellent numerical skills with good attention to detail, effective keyboarding and accurate data entry ability.
• Preference will be given to candidates with prior public works dispatch and operator experience

Knowledge, Skills and Abilities :

• Considerable knowledge of applications such as MS Word, Access and Excel are required.
• Knowledge of OMS, VanMap, ENGIS, SIS, Hansen and SAP or equivalent programs are preferred
• Good organizational skills to handle a heavy workload, and demonstrated ability to handle volume with deadlines, frequent interruptions and changing priorities.
• Demonstrated problem solving skills, and excellent interpersonal and communication skills are essential.
• Some experience in doing payroll time entry, accounts payable and activity allocations in SAP;
• Experience in using and operating a maintenance / asset management systems such as Hansen and a sound knowledge of underground utilities and knowledge of operational work for street maintenance and traffic crews and underground and overhead utility crews.
• Ability to remain motivated working alone.
• Good attendance is of operational importance.

A Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to this position.

Business Unit / Department : Engineering Services (1300)