Field Service Technician

Our Opening and Your Responsibilities

Mettler Toledo is seeking to hire a Field Service Technician who will be responsible for troubleshooting and repairing industry related products, perform calibrations and preventative maintenance duties, in the city of Vancouver and surrounding areas.

As a Field Service Technician, you will also resolve first line customer service issues and accurately complete documentation and service reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Troubleshoot, install and repair all Mettler Toledo Products within Business Area
• Responsible for meeting daily service repair needs and driving customer satisfaction
• Complete installs, repairs, calibrations, customer training, performance verifications and preventative maintenance on equipment in the field to satisfy customer and enhance service profitability
• Participate in Service sales opportunities and assists with promoting service products
• Ensure tools and test equipment are properly maintained and calibrated
• Establish and maintain a close working relationship with Regional Service Leader, Senior FSTs and Support Specialists in order to support the needs of customers and to develop technical product knowledge
• Provide technical solutions consultant and application support to the customer and sales team, to include technical review of sales orders;
• Interface with Mettler Toledo sales employees to meet customer requirements, including performing joint sales calls
• Responsible for or assist with project management activities
• Assist in effort to modernize, upgrade and convert customer existing equipment
• Insure vehicle service and maintenance requirements are met

What You Need to Succeed

• Minimum 2 year college diploma in Engineering / Electronics / Instrumentation Technology and / or Computer Science
• Experience in a technical support role, technical troubleshooting or technical installation in the industrial electronics technology marketplace.

Working knowledge of Production packaging environments in the food industry is beneficial.

• Experience working within a customer facing service environment is a plus
• The ability to lift, transport and place test weights and equipment of up to 20 Kg (testing of equipment may require movement of up to 300Kg in 20 Kg increments)
• Willing to work overtime and up to 50% overnight travel
• Must be available to work flexible hours and provide on-call standby on a rotational basis
• Must possess a Valid Driver's License
• Must be open to acquiring an Ontario "DZ" commercial driver's license
• Ability to travel within Canada and the U.S.
• Must be legally entitled to work in Canada

Our Offer to You

• Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment
• And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards
• A commitment to extraordinary service on our state-of-the-art equipment
28 days ago