Field Service Technician

Job Description

Job Description

The Field Service Technician is accountable for ensuring continuity of IT system services and hardware management by providing the technical expertise, assistance, installation, and coordination necessary to maintain daily operations of Buckeye Mountain customers.

• Responsible for all tasks associated with hardware and software processes for Field Testing and Terminal Support
• Training of additional field techs as required
• Issue management and resolution
• Communications management
• Successfully diagnose, troubleshoot and resolve software and hardware problems
• Ability to manage multiple priorities and technical support problems
• Dedication to customer satisfaction
• Assure continuity of the computer system for all system users.
• Install selected software and hardware products.
• Repair hardware as necessary and work closely with service vendors to ensure continuity of service.
• Provide technical assistance and advice to users local and remote, as needed.
• Assist in implementing practices that will more effectively help Buckeye Mountain customers.
• Trains users on software and hardware on-site, as required.
• Documents procedures as required.
• Assists in miscellaneous tasks as needed.
• Be "on-call" for all periods as assigned by manager

General Areas of Work

Field Testing

• Analysis of the high-level requirement documents and creation of use case documents and technical specification documents.
• Provide User Acceptance Testing by covering the following test types :
• Field Testing for all clients.
• Field Testing Buckeye Mountain hardware for customers that may also include software
• Integration Testing

Field Support

• Coordinates and maintains all maintenance and support efforts on Buckeye Mountain service offerings that include hardware / software.
• Assists in coordinating special projects including network related wiring both fiber and copper, LAN / WAN hardware / software system installation, backup, maintenance and problem solving;

assists in providing network and remote connectivity hardware / software support for technology vendors and service partners.

• Maintains support logs and other related information. Tracks the nature and resolution of problems.
• Works with Buckeye Mountain resources to provide viable and expedient solutions to customer’s challenges

In addition :

• Performance testing analysis will be done depending on the stability of the application and the environment.
• Our customer will share the project documents / code necessary for the requirement analysis as well as testing with Buckeye Mountain.
• Knowledge transfer will be required for Contractor resources, wherever applicable, from the customer.
• The installation of software and hardware version upgrades or maintenance patches to the servers, middleware, operating systems, communications software and databases utilized.

Work Environment

This job operates in a professional office and railroad environment. This role routinely uses standard office equipment such as computers, smart phones, landlines, printers, photocopiers, and fax machines.

However, you must be prepared to provide support and assistance in the field and appropriate company provided PPE must be used in designated areas.

Must have valid driver's license with no more than 2 moving violations and / or at-fault accidents on driving record in the past 3 years.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing.

The employee must frequently lift and / or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

A good percentage of field work will be in a railroad facility, and you must adhere and comply to the rules and regulations governed by the railroad.

MUST NOT BE AFRAID OF HEIGHTS. This job requires climbing into cranes and Intermodal lift equipment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.