Passenger service agent Jobs in Toronto, ON
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Passenger service agent • toronto on
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Manager, Passenger Insights and Marketing.Manager, Passenger Insights and Marketing.Greater Toronto Airports Authority.Continue with Google Continue with Google.
Manager, Passenger Insights and Mark...Show moreLast updated: 18 days ago
We are hiring two bilingual IT support specialists for a national insurance provider delivering frontline technical support via phone and email.
This hybrid role involves troubleshooting with tools ...Show moreLast updated: 30+ days ago
A leading transportation and infrastructure organization is seeking an experienced and visionary.Associate Director, Passenger Development.
Reporting to Director, Customer Experience & Developme...Show moreLast updated: 30+ days ago
VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.
Our Operations team in Toronto are currently looking for a Customer Serv...Show moreLast updated: 30+ days ago
TigerTel Wants YOU for Work-From-Home Customer Service!.Calling all Canadians! Are you ready for a rewarding work-from-home opportunity? Look no further than TigerTel's Inbound Customer Service...Show moreLast updated: 1 day ago
Answer record and process all guest requests questions or concerns via telephone email chat and mobile communication devices.
Operate telephone switchboard process guest requests for wake-up calls a...Show moreLast updated: 9 days ago
Indulge in a sanctuary where every aspect caters to your comfort.Immerse yourself in unparalleled comfort, both within our walls and in the vibrant locale that surrounds Skye Hotel.Be a part of ope...Show moreLast updated: 6 days ago
Join Our Team as an Entry-Level Customer Service Agent!.Location : Remote / Flexible Work Hours Are you passionate about helping others and looking to launch your career in the insurance industry?.A...Show moreLast updated: 23 days ago
AO Globe Life is seeking highly motivated and results-oriented individuals to join our team as Remote Customer Service Agents.
This position offers a unique opportunity to contribute to the financia...Show moreLast updated: 30+ days ago
With its global headquarters in Toronto, Canada, InternationalFinancial Data Services (IFDS) is a world-leading provider of outsourcing andtechnology solutions to the financial services industry.IF...Show moreLast updated: 2 days ago
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties.
For more than 90 years, our innovative drive has kept us a step ahe...Show moreLast updated: 1 day ago
A rewarding and challenging experience awaits you at Hotel X Toronto A Destination By Hyatt Hotel.We are an International Hotel Company and pride ourselves on delivering a novel approach to hospita...Show moreLast updated: 1 day ago
Jazz was voted one of Canada’s Best Diversity Employers 2024 and one of Canada’s Top Employers for Young People in 2023!.
In the course of a day, you will be responsible for greeting passengers, ass...Show moreLast updated: 21 days ago
The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and ...Show moreLast updated: 30+ days ago
DESJARDINS CUSTOMER SERVICE REPRESENTATIVE.Job Types : Full Time, Permanent.Successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Customer Servic...Show moreLast updated: 30+ days ago
Additional essential requirements : .Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members.
To successfully fill this role you shoul...Show moreLast updated: 14 days ago
Indulge in a sanctuary where every aspect caters to your comfort.At Skye Hotel , we’ve crafted an oasis of luxury, complemented by surroundings that invite exploration.
Immerse yourself in unparalle...Show moreLast updated: 12 days ago
A rewarding and challenging experience awaits you at Hotel X Toronto, A Destination By Hyatt Hotel.We are an International Hotel Company and pride ourselves on delivering a novel approach to hospit...Show moreLast updated: 4 days ago
Reporting to the Team Lead, Advisor Support within the contact center, this critical to quality role has the responsibility for assisting Porter’s travel agency partners.
The primary responsibility ...Show moreLast updated: 26 days ago
We offer a fully remote work environment for those living in Northern Ontario outside of the Greater Toronto Area.We offer a hybrid working environment for employees from the Greater Toronto Area.W...Show moreLast updated: 4 days ago
- Promoted
Manager, Passenger Insights and Marketing
Greater Toronto Airports AuthorityToronto, ON, CanadaFull-time
Bilingual Service Desk Agent
Recrute ActionToronto, Ontario, CanadaFull-time
- Promoted
Associate Director, Passenger Development
The Talent CompanyToronto, ON, CanadaFull-time
- Promoted
Customer Service Agent
VGWToronto, ON, CanadaFull-time
- Promoted
Customer Service Agent
TigerTelToronto, ON, CanadaPart-time
Guest Service Agent
Marriott Hotels ResortsToronto, Ontario, CanadaPart-time
- Promoted
Guest Service Agent
JDass CorpToronto, ON, CanadaFull-time
Remote Customer Service Agent
Globe Life - Kekoa JacobsToronto, ON, CARemote
Full-time
Quick Apply
Remote Customer Service Agent
AO Globe Life - Nzube Justin EjifughaToronto, ON, CARemote
Full-time
Quick Apply
- Promoted
Bilingual Customer Service Agent
International Financial Data ServicesToronto, ON, CanadaFull-time
- Promoted
Regional Service Agent
Allstate Insurance CompanyToronto, ON, CanadaFull-time
Guest Service Agent
Hotel X Toronto CareerToronto, Ontario, CanadaFull-time
- Promoted
Customer Service Agent (FT)
Jazz AviationToronto, ON, CanadaFull-time
- Promoted
Guest Service Agent
InnvesthotelsToronto, ON, CanadaFull-time
- Promoted
Customer Service Insurance Agent
Lorrie Howe - Desjardins Insurance AgentToronto, ON, CanadaFull-time +1
Guest Service Agent / Associate
HiltonToronto, Ontario, CanadaFull-time
- Promoted
Guest Service Agent
Skye Hotel and ResidencesToronto, ON, CanadaFull-time
- Promoted
Guest Service Agent
Hotel X TorontoToronto, ON, CanadaFull-time
- Promoted
Travel Agency Services Advisor
Porter Airlines Inc.Old Toronto, ON, CanadaFull-time
- Promoted
Bilingual Customer Service Agent
IFDSToronto, ON, CanadaFull-time
- Moncton, NB (from $ 58,073 to $ 61,917 year)
- Ottawa, ON (from $ 29,250 to $ 61,917 year)
- New Westminster, BC (from $ 57,878 to $ 60,613 year)
- Mississauga, ON (from $ 29,738 to $ 59,320 year)
- Edmonton, AB (from $ 29,250 to $ 59,069 year)
- Val-d'Or, QC (from $ 48,313 to $ 58,382 year)
- St. John's, NL (from $ 35,105 to $ 58,341 year)
- Saint-Laurent, QC (from $ 57,456 to $ 58,281 year)
- Saint-Jerome, QC (from $ 57,456 to $ 58,281 year)
- Saint-Hyacinthe, QC (from $ 57,456 to $ 58,281 year)
Manager, Passenger Insights and Marketing
Greater Toronto Airports AuthorityToronto, ON, Canada18 days ago
Job type
- Full-time
Job descriptionPost-secondary diploma in business, marketing, or communications equivalent and relevant experience 3+ years’ experience in a management position with people leadership skills 3+ years of customer service experience 5+ years progressive work experience in marketing, focused on developing and executing integrated marketing plans 5+ years progressive work experience in data and analytics, focused on customer insights and translating customer data to operational recommendations Ability to obtain and retain a Transportation Security Clearance Proficiency in business computer applications (MS Office, Project and Visio) superior interpersonal skills to establish and maintain effective and productive working relationships with domestic and international airlines, professional airport organizations, federal, provincial and municipal agencies and business leaders Proficiency in survey, data and analytics software (Qualtrics, Tableau) Demonstrated ability to develop and implement marketing processes or policies, and exercise sound independent judgment Superior oral and written communication skills; strong interpersonal skills and the ability to collaborate with cross‐functional business partners to achieve results A self-starter with the ability to work independently and as a team Ability to motivate others in order to achieve customer goals and objectives, often in a time sensitive environment; resourcefulness and the ability to contribute as part of a high performing team Solid project management skills and experience with the capacity to manage multiple initiatives simultaneously with strong prioritization skills Ability to negotiate with others and achieve mutual success Experience with relevant marketing and campaign Key Performance Indicators Flexibility to work weekends and odd hours for events
Manager, Passenger Insights and Marketing
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Manager, Passenger Insights and Marketing
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The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.
What's in it for you!
As a GTAA employee, you’ll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance program (EAP), paid leave, education and training, as well as recognition and rewards programs.
What you can expect from this position :
Reporting to the Associate Director, Passenger Development, the Manager, Passenger Insights and Marketing is accountable for the development and oversight of strategic marketing programs designed to support the Greater Toronto Airport’s Authority (GTAA) commercial business, including retail, duty free, and food & beverage, and the development and management of a passenger research strategy.
As a people leader with a customer-centric approach, you will elevate the Toronto Pearson brand on a global stage, while developing an action-based approach to collaborate with business units and execute against insights and commercial marketing programs to improve passenger travel throughout the airport.
As Manager, Passenger Insights & Marketing you will :
- Work cross-functionally and collaboratively to lead the development and delivery of engaging marketing programs to support the GTAA’s non-aeronautical business, including parking and ground transportation, duty free and specialty retail, and food & beverage
- Develop and deliver of strategic and creative briefs, campaign / plan development and execution to produce high-quality and effective commercial marketing campaigns
- Define the appropriate media for distribution of campaign tactics, including the management and oversight of tactic execution, including printing, production, and installation / activation
- Develop a comprehensive campaign performances metrics and Key Performance Indicators to analyze growth opportunities and campaign performance
- Dig deep into industry trends to identify issues and solve problems; have the capacity to manage multiple initiatives simultaneously with strong prioritization skills
- Work cross-functionally with in-house Communications, Digital, and Creative Design teams to drive marketing message consistency, plan, and support integrated creative marketing programs
- Ensure business objectives and marketing activations meet regulatory requirements, including the Official Languages Act and Accessible Transportation for Persons with Disabilities Regulations
- Manage the delivery of global benchmarking platforms, including compliance measures, as prescribed by ACI and Skytrax in a way which elevates the Toronto Pearson brand on a global stage
- Develop and manage the Toronto Pearson passenger feedback strategy
- Collaborate with business units to ensure the benchmarking results translate into actionable work plans to advance the passenger agenda and Customer Experience Strategy
- Develops and implements the Mystery Shopping program while working with business units to spot check quality of services, customer service, and programs
- Manage GTAA research requirements such as public sentiment, brand perceptions, passenger satisfaction and archetypes as required
The salary for this non-unionized position is competitive based on the successful candidate’s qualifications.
This is the role for you, if you have :
Knowledge and skills you bring, that set-you up for success :
The GTAA is committed to Employment Equity and maintaining a diverse workforce. We ensure that our recruitment practices are supportive of this commitment.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Research, Analyst, and Information Technology
Industries
Airlines and Aviation
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