Crypto Customer Service Agent/Sales
Company Description :
Our Client, a pioneering non-custodial cryptocurrency exchange, is set to redefine the digital finance landscape. Their commitment to innovation, security, and customer empowerment positions us as a leader in facilitating seamless crypto transactions.
Role Description :
We are seeking a seasoned Crypto Customer Service Agent with a sales edge to join our Calgary-based team. This full-time hybrid role focuses on providing exceptional customer service and support while leveraging opportunities to sell the company’s services, including webinars, conferences, and courses.
Candidates should have a robust background in service / support roles, exceptional communication skills, and a keen understanding of the crypto or financial sectors.
EXPERIENCE IN A CRYPTOCURRENCY COMPANY NECESSARY.
Key Responsibilities :
- Deliver outstanding customer support via phone, email, and live chat, addressing inquiries, troubleshooting issues, and resolving complaints to ensure customer satisfaction.
- Utilize Intercom, CloudTalk, SumSub, and other software tools proficiently to manage customer interactions effectively.
- Proactively sell company services, including educational webinars, conferences, and courses, contributing to the company's sales targets.
- Stay abreast of the latest trends and developments in the cryptocurrency industry to provide informed support and advice to customers.
- Work flexibly in a hybrid model, adapting to both remote and in-office environments as required.
Requirements
- Minimum of 4 years' experience in customer service or support roles, preferably with telephone support.
- Fluent in Native English with excellent verbal and written communication skills.
- Demonstrated problem-solving abilities and a proactive approach to addressing customer needs and complaints.
- Familiarity with the crypto industry, cryptocurrencies, and financial institutions, with a willingness to learn quickly in a dynamic environment.
- Experience with customer support and sales software like Intercom, CloudTalk, and SumSub is highly advantageous.
Benefits
- Competitive salary with performance-based bonuses.
- Opportunity to be part of a groundbreaking company in the crypto space.
- Professional development and training in crypto services and products.
- Flexible work arrangements with a hybrid model.
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