Bilingual Inbound Support Representative

JOB DESCRIPTION

Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility.

It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

Intact Financial Corporation, a leading provider of insurance products and services in Canada, is seeking full time Bilingual Inbound Support Representatives to join our incredible team at Intact.

Growing your career as a Full Time Bilingual Inbound Support Representative is a fantastic opportunity to develop necessary skills.

If you are strong in time management, decision-making and have the right work ethic for the job, then apply for the position of Bilingual Inbound Support Representative at Intact today!

This role involves providing exceptional customer service through answering calls and addressing inquiries from regional groups across Canada.

The ideal candidate will be bilingual, possess prior call center experience, and demonstrate a strong commitment to ensuring the satisfaction and well-being of clients.

What you'll do here :

Client Engagement : Engage with clients from diverse regional groups across Canada via telephone, email, and other communication channels.

Provide prompt, accurate, and courteous responses to their inquiries, demonstrating a deep understanding of Intact's group benefits offerings.

Inquiry Resolution : Utilize your in-depth knowledge of Intact's group benefits products and services to effectively address client questions, concerns, and requests.

Ensure that each interaction leaves clients feeling supported and valued.

• Administrative Duties : Accurately process client requests, updates, and changes related to group benefits plans. Maintain detailed and organized records of all interactions and transactions, ensuring compliance with company policies and procedures.
• Bilingual Support : Leverage your bilingual skills to provide seamless support to clients in both English and French, fostering strong relationships and enhancing client satisfaction.
• Collaboration : Collaborate closely with cross-functional teams, including underwriting, claims, and sales departments, to facilitate smooth communication and efficient problem-solving.

Contribute to a positive and cohesive team environment.

Continuous Improvement : Identify opportunities for process optimization and improvements within the group benefits administration function.

Proactively suggest enhancements that can enhance the overall client experience.

Compliance : Adhere to regulatory requirements and industry standards, ensuring that all interactions and transactions are conducted ethically and in line with Intact's policies.

What you bring to the table :

• Experience : Prior experience in a call center or customer service role is essential, with a proven track record of delivering exceptional client service.
• Bilingualism : Proficiency in both English and French is a requirement, enabling effective communication with clients across Canada.
• Group Benefits Knowledge : Familiarity with group benefits products, services, and terminology is preferred. A solid understanding of insurance concepts, particularly in the group benefits context, is advantageous.
• Communication Skills : Outstanding verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
• Organizational Skills : Strong organizational skills to manage a high volume of calls, inquiries, and administrative tasks efficiently.
• Problem-Solving : Demonstrated ability to analyze client inquiries, identify underlying issues, and provide appropriate solutions or escalate matters as necessary.
• Team Player : A collaborative mindset with the ability to work effectively within a team, contributing to a positive and supportive work environment

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.