Ref. No. : 114609
Position : French Bilingual Customer Service Representative
Location : Mississauga
If you are meticulous and organized, detailed oriented, customer centric and believe that you can contribute and make a difference, Quantum would like to hear from you.
Quantum Management Services is looking for French Bilingual Customer Service Representative for our client in the manufacturing and distribution industry.
This is a permanent full-time role in Mississauga.
Responsibilities involve :
- Receive and respond via phone, live chat and email, everyday acting as the first point of contact for customers regarding various company products.
- Respond to escalated consumer inquiries via phone, internet, email, written letters, chat, social media, and warranties.
- Process order with high accuracy and speed according to internal and external customer request.
- Follow up with customers on outstanding orders.
- Communicate effectively with customers throughout the order process and related activities, ensuring that customers are kept informed of order status and ship dates.
- Maintain a professional level in all customer and sales personnel contacts.
- Manage full suite of order processing duties.
- Continuous improvement / optimization of order fulfillment process, analyze metrics to provide insight and recommendations to improve organizations profitability and margin.
Our client is looking for :
- Must have customer service / order entry experience.
- Full cycle order entry to include warranties, returns and claims.
- Strong communication skills both verbally / written in French.
- Must be able to go onsite in Mississauga.
- Strong computer skills MS Office, etc. and access to a strong internet connection / computer.
- Ability to communicate effectively.
- Strong organizational and time management skills.
- Ability to build strong relationships, be flexible and problem-solving skills.
If you think you are the right candidate for the role, please email your updated resume in Word to .
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