Bilingual French Customer Service Representative - Remote

Do you have a passion for customer service? Do you enjoy problem-solving? Are you interested in working in benefits? Then we have the job for YOU!

Randstad is looking for a Bilingual Customer Service Representative to work for a benefits company in the Etobicoke area.

This is a remote ongoing contract starting on Saturday November 9th.

You will play a vital role in assisting clients with navigating a platform and understanding their employee structure. This is a unique opportunity to join a growing company and make a real impact.

We are seeking motivated individuals with excellent communication skills and a passion for helping others.

Position : Bilingual (French) Customer Support Representative

Shift : Monday-Friday, 8AM to 8PM EST

Training : Saturday, November 9th (10am - 1pm)

Start Date : Monday, November 11th

Salary : $24 per hour

Location : Remote - Ontario

Equipment - You will need to provide your own PC laptop (no macbooks) and a call center headset

Advantages

This is a fully remote, four-month contract position with the potential for extension. You'll enjoy a collaborative and supportive environment where your contributions are valued.

• Remote!
• Great hours! (No weekends)
• Get your foot in the door with a great organization
• Possibility for extension
• Growth opportunities internally
• Medium call volume

Responsibilities

In the role of a Bilingual Customer Service Representative, you will navigate, support, analyze employee structures and ensure a smooth and positive client experience.

• Inbound calls and emails from B2B customers
• Provide customers with details about their platforms and plans
• Updating customer's accounts after every transaction
• Build client relationships
• Provide top not service on every day

Qualifications

Fluent Bilingual (verbal) in English and French. You have strong computer proficiency, a keen eye for detail, and excellent communication skills.

Experience in customer service is a plus.

• Bilingual in French & English (spoken and written - mandatory)
• Excellent communication skills in both languages
• Call center experience
• Customer Service experience
• Proficient in Microsoft Office and access to a PC for your contract
• Professional and team player

Summary

If you are passionate about customer service and eager to join a dynamic team, we encourage you to apply.

1) Apply Online

2) Send a copy of your resume to [email protected] and mention " Bilingual CSR - Saturday Start"

Looking forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.