Please apply on Isarta.com
https : / / isarta.com / jobs / ?utm source IND&job 105946
Director of Guest Experience, Sales, & Marketing
Job Category : Marketing
Requisition Number : DIREC001398
Posting Details
- Posted : September 6, 2024
- Full-Time
Locations
Showing 1 location
Calgary
MNP Community & Sport Centre
2225 Macleod Trail SE
Calgary, AB T2G5B6, CAN
Job Details
Reports to : Chief Program Officer
Role : The role is responsible for membership growth and retention, filling programs and services to capacity, cultivating partnerships, building external communications plans, overseeing member engagement and developing innovative advertising programs that drive sales and develop loyal customers.
In addition, this role directs the Guest Service department and overall vision to enhance the member journey through exclusive benefits, recognition platforms and delivery of exceptional service .
The Director of Guest Experience, Sales & Marketing turns ideas into action by leading a dynamic team of marketers and Guest Service team members.
What's In It for You :
- Free facility access based on hours worked plus a variety of free and discounted programs & services.
- Employee recognition program.
- Annual staff events including BBQ's, Corporate Challenge, December holiday party and many more.
- Free parking and close to transit with a C-train and bus stop steps away.
What You'll Do :
Identify, research, develop and oversee the development and execution of strategies and plans in the areas of Marketing, Sales, Guest Experience, External Communications and Sponsorship to ensure successful positioning and strong branding that drives membership growth, retention and sales.
- Develop, implement, and monitor operational processes and procedures to ensure attainment of business plans, budgets, established timeframes and departmental improvements.
- Provide leadership and direction to the Marketing team, Guest Service Manager and Guest Service Team members including hiring, training, mentoring, coaching, and performance management.
- Achieve outcomes in the key result areas of operational excellence, product and service leadership, and customer engagement.
- Function within a strategic and policy framework established by the CEO and the Board.
- Contribute to organizational strategy and policy development.
- Responsible to actively monitor and question the business practices, with the ultimate goal of ensuring the ongoing protection of the Lindsay Park Sports Society.
- Participate in the ongoing development and execution of the organization's Strategic Plan.
- Leverage technology, artificial intelligence and Salesforce based software such as Avocado and Pardot to engage, support and add value to each member's journey.
- Cultivate, establish and develop key B2C and B2B partnerships to improve stakeholder value (Members, Team Member, Vendors and LPSS)
- Oversee and regularly report out on service-level KPIs such NPS, Member engagement score, Reviews, Yelp, etc.
- In partnership with colleagues in senior leadership, take the lead in fostering an environment rich in Diversity, Equality, and Inclusion for all members and staff
- Other duties as assigned.
Other :
- Be an effective public relations person for MNP Community & Sport Centre and communicate effectively and courteously with staff, public, board members and sport partners
- Be an effective, contributing member of the Senior Leadership Team
- Be accountable to each member of the Leadership Team
- Actively contribute to facility-wide teamwork and collaboration
- Act as Facility Supervisor on designated shifts
- Ensure facility-wide safety and emergency procedures are followed
- Build relationships with Marketing and Guest Service Leaders of like facilities to share information and gather competitive intelligence
Committees :
- Senior Leadership Team Meetings
- Other committees to be assigned
What You Need : Education :
Education :
Post-secondary degree in marketing or related equivalent.
A Master's degree in marketing or related equivalent is considered an asset.
Prior Work Experience :
- At least five years of experience leading and high-performing teams and managing an annual budget of at least $5 million.
- At least five years of experience developing and implementing best practices, marketing initiatives, , providing creative direction, and being able to balance a diverse range of needs and expectations to produce greater than average results.
- At least three years of experience working in the recreation industry or related industry is considered an asset.
- At least three years of experience working in B2C and B2B marketing & sales.
Please apply on Isarta.com
https : / / isarta.com / jobs / ?utm source IND&job 105946
Director of Guest Experience, Sales, & Marketing
The Director of Guest Experience, Sales & Marketing turns ideas into action by leading a dynamic team of marketers and Guest Service team members. Identify, research, develop and oversee the development and execution of strategies and plans in the areas of Marketing, Sales, Guest Experience, Externa...
Director, Sales and Marketing
Reporting to the General Manager, the DOSM is responsible for planning and overseeing the sales & marketing efforts of the hotel - specifically, the achievement of targeted room revenues, average rate, closed group business room nights, catering revenues, and RevPAR index. Oversee the sales function...
Director of Sales
We are seeking an experienced and dynamic Director of Sales to lead our sales team and drive revenue growth for our direct sales channel. As the Director of Sales, you will play a critical role in shaping and executing our sales strategy, expanding our customer base, and fostering a high-performance...
Director of Sales
A day in the life of a TRAFFIX Director of Sales include some or all of the following:. What does a day in the life of an Director of Sales look like?. Using TRAFFIX business intelligence software, you will generate reports, develop sales strategies and targets to present to the Branch Director(s). ...
Director of Global Sales & Distribution
Our client, a global leader in advanced sound reinforcement systems (HW & SW), is seeking a dynamic and technically proficient senior leader to drive the expansion of their global distribution network. This pivotal role requires a strategic thinker with hands-on experience in sales leadership an...
Director, Marketing – Marketing & Customer Experience
This involves leading a team of marketing professionals, orchestrating multiple agency and media relationships while collaborating and drawing on the support and expertise of other Marketing and Customer Experience teams: Brand, Digital Experience, Customer Experience, Product & Benefit Plan Managem...
Director Sales and Marketing
Reportingto the General Manager the DOSM is responsible for planning andoverseeing the sales & marketing efforts of the hotelspecifically the achievement of targeted room revenues average rateclosed group business room nights catering revenues and RevPARindex. Oversee the sales function in theac...
Director of Marketing
We are proud of our team of consultants, who come with practical business experience, a strong network of professional contacts, and are focused on what is best for both clients and candidates. Our client is looking for a Director of Marketing to join their team in Edmonton. The ideal candidate will...
Director of Social Media Marketing - Remote
Minimumof 5 years of professional experience either working for yourselfor with a reputable company. Seeking motivated Pionate Individual WithSocial Media MarketingExperience. We are lookingfor energetic motivated and sed marketing professionals to supportour national and international business expa...
Director of Sales – 3D Machine Control
Brandt is currently seeking a Director of Sales – 3D Machine Control. As our primary liaison to the Construction team of Topcon, you will be instrumental in positioning our sales and marketing efforts strategically so that Brandt is aligned to promote the leading technologies into the mar...