Job Summary
Reporting to, Manager, Training and Systems Support, this position supports the Technical Operations Systems Support Team with training development for users of support systems.
Duties & Responsibilities Develop training programs and material relating to Technical Operations Systems Support for end users Use online learning platforms, guides, simulations and in-person instructional techniques to build Technical Operations Team Members proficiencies Review and upgrade training programs and material as required by departmental needs and process changes Participate in user acceptance testing and validation of systems processes Participate in regular organisational meetings Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations;
understand, comply and promote the Company Safety Policy Behavioural Competencies Concern for Safety : Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork : Working collaboratively with others to achieve organizational goals. Passenger / Customer Service : Providing service excellence to internal and / or external customers (passengers).
Initiative : Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Results Focus : Focusing efforts on achieving high quality results consistent with the organization’s standards.
Fostering Communication : Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications Adult Learning Techniques and Computer Based course development an asset Experience working in aviation maintenance departments an asset Experience with aviation maintenance management software systems an asset High level of computing and software skills / knowledge Ability to work independently and as part of a cohesive unit Ability to manage time effectively in a fast-paced and flexible work environment Good written and verbal communication skills
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Reporting to, Manager, Training and Systems Support, this position supports the Technical Operations Systems Support Team with training development for users of support systems. Duties & Responsibilities Develop training programs and material relating to Technical Operations Systems Support for end ...
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