IT Infrastructure Analyst

What will you do?

Below are some of the primary responsibilities you will be taking on in this role. There will be more, but we can discuss those in person.

• Responsible for supporting all Corporate Networks, Base Building Networks (BBN) and infrastructure across Canada, US, and Europe.
• Provide hands on support with a vast array of systems and devices from networking to servers and storage to name a few.
• Respond to technical support incidents using Service Now support portal while maintaining established SLA’s (Service Level Agreements).
• Ensure that the day-to-day operations of the Networks, Servers and Storage environments are meeting / exceeding reliability, availability, and service requirements as per SLA’s (Service Level Agreements).
• Be available after hours when needed to assist with resolving rare and unexpected operational issues, and on a rotating basis providing 24X7 on call support.
• Implement new infrastructure standard devices and platforms.
• Monitor and administer the backup solution to ensure all systems are properly backed up in event of a disaster.
• Establish and use current existing standards, policies, procedures, checklists to ensure network consistency and a high standard of customer experience.
• Ensure all systems are effectively monitored.
• Identify new opportunities and bring them to the attention of the Infrastructure Manager.
• Develop strong relationships with the Technical Support, Security and Enterprise Systems to increase support delivery and ensure cohesive, smooth-running systems.
• Work with 3rdparty consultants, vendors in their implementation and support of Dream’s networks within our Corporate and Base Building locations.

What type of experience do you have?

We’ve listed just a few select qualifications that we consider to be very important for this role. We can cover the rest when we chat.

• Minimum 4+ years’ experience supporting Data Centre infrastructure; Servers, Storage, LANs, and WANs.
• Minimum 4+ years hands-on experience implementing, configuring, and troubleshooting complex networks.
• Experience managing Microsoft Azure applications and services (IAAS, SAAS)
• Minimum 4+ years’ experience administrating and maintaining a Microsoft Windows Server environment (Domain Controllers, File Servers, etc..).
• Minimum 4+ years’ experience administering VMware vSphere, Other Hypervisors (Acropolis Nutanix, Scale etc..) and Citrix Virtual Desktop / Apps environment for a mid to large size organization.
• Technical knowledge in Data Centre virtualization, Microsoft Windows server operating systems, SANs, and Active Directory services.
• Thorough understanding and hands-on experience troubleshooting servers and storage.
• A self-starter with the ability to work independently under minimal supervision.
• Exceptional organization and time management skills.
• Ability to work in a fast paced and dynamic environment.
• Dependable and flexible when necessary

Knowledge in the following is considered a significant asset, so let us know what you know!

• Cisco switches, Nexus Switches, Palo Alto firewalls, and data center products, HCI, Monitored PDU, SD-WAN, MPLS, Fibre, Racking and Stacking etc.
• Cloud computing experience. (Azure, AWS, Office 365)
• VMware vCenter, vSphere, Nutanix Acropolis Hypervisor, Scale Hypervisor and SRM
• Citrix NetScaler, Virtual Apps / Desktops and Storefront
• Veeam Backup and Replication
• Certifications such as : CCNA, CCNE, CCNP, PCNSA, PCNSE, MCSE, VCP.
9 days ago