Bilingual Customer Service Representatives French and English – Logistics industry

Drake International is hiring Bilingual Customer Service Representatives French and English Logistics industry for our client in the Brampton area. What we offer :

• Location : Brampton, L6T 5M1 ON (On site Job)
• Pay rate : $ 21.37 / hr.
• Shifts : 11 AM onwards, Monday to Friday (must be flexible as per business requirements) after trainings which is onsite for 4 weeks 9 AM to 5 PM.
• Start Date Monday November 18, 2024, on an ongoing basis.
• Temporary to Permanent Opportunity

What you’ll do :

• Taking inbound customer calls and would be responsible for :
• Taking payments for Express duty and tax shipments
• Tracking customer packages
• Alerting appropriate personnel about payments. Creating a case or filling out a form to alert stations / GTS of payments made.
• Provide professional and timely response to customer inquiries on shipment status, ensuring service failures are minimized where possible and the customer is kept informed of progress throughout.
• Book pick-up calls using the automated dispatch system.
• Provide rates for both quoted and tariff customers.
• Provide information on proof of delivery requests and shipment status inquiries.
• Gather and record the appropriate information required for the customer service team to ensure the timely completion of traces for each tracing inquiry.
• Ensure all messages are being handled in a timely, efficient manner between call takers and dispatching.
• Manage all customer complaint calls professionally and effectively to increase customer satisfaction.
• Update all required logs daily to track and trend data.
• Adhere to all applicable call flow processes and Quality Assurance requirements.
• Responsible for 100% internal and external customer satisfaction
• Interact effectively with other members of the customer service, operations and sales teams.

What we’re looking for :

• Must be fluent in both written and spoken - French and English
• Ability to attend 75 to 100 incoming chat, email and calls per day
• Call Center Experience is preferred
• Must have Customer Service experience with excellent telephone mannerisms.
• Ability to work at the desk for longer duration.
• Ability to work in a fast-paced environment and high transactional environment.
• Excellent Keyboard / computer data entry skills (Minimum 32 wpm)
• Must have experience with escalated calls / clients
• Must be able to effectively handle irate customers
• Proven decision making / problem solving skills
• Proven ability to work under pressure
• You will need to pass Criminal background check

Our team is eager to connect with candidates who meet the job requirements. If this sounds like a fit for you, we invite you to apply today!Since 1951, Drake International has been a global leader in flexible and permanent staffing, connecting people with the right roles at any career stage, both in Canada and worldwide.

As a leading recruitment and HR partner, we collaborate directly with employers to bring you the best opportunities at no cost, ensuring a human-centered approach that helps everything work seamlessly.

Drake International is an equal opportunity employer and champion accessibility, inclusivity and diversity in the workplace.

We are committed to providing accommodation for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact your Branch Representative at [email protected]#DIADMIN