Bilingual Customer Service Representative (HYBRID)
Summit Employment SolutionsMississauga , ON30+ days ago
Job descriptionMinimum 2 years' experience in customer service experience. University degree required. Bilingual, French, and English (read, write, speak) Strong proficiency with Microsoft Office tools (Outlook, Excel) Experience with JD Edwards, SAP or any other ERP systems. Experience with Genesys Call Centre Software an asset. Experience with PowerBI an asset. Demonstrated problem-solving, critical thinking and analytical skills. Strong documentation skills including attention to detail, well organized and solution oriented. Works well in a fast paced, dynamic environment and under pressure. Flexibility and ability to balance multiple priorities and able to work within short timelines. Collaborates well cross-functionally with other departments 60k (base salary) Bonus Full benefits
Responsabilities
- Answer customer inquiries within established service levels on all order related activities (product information, back orders, stock availability and delivery inquiries)
- Process orders throughout the order life cycle and maintain related communication with sales, distribution, supply chain planning, inventory control, and accounts receivable.
- Assemble information and initiate the processing of returns, product complaints and service complaints in adherence to departmental and Health Canada timelines (as required)
- Collaborate with customers to seek problems as required.
- Support "one call resolution" - assess issues, recommend appropriate solutions, and execute.
- Establish relationships with key customer accounts.
- Provide proactive notifications to customers and Territory Managers regarding specific customer issues.
- Support customer focused teams and BD initiatives.
- Work with business units and / or operational functions on special projects, as required.
Qualifications
Compensation