Technical Support Specialist

We are looking for a bilingual (French / English) Technical Support Specialist to join our team in Montréal (Quebec, H2G 2J6).

This is a full-time position (40 hours per week), with an immediate start date.

Tasks

• You will diagnose and resolve our corporate clients' technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs / enhancements.
• You build personal customer relationships and focus on offering an awesome customer experience.
• You escalate issues to our development team and co-ordinate such issues until they are solved.
• You convey customer feedback to product development staff.
• You keep customers informed on how and when issues are resolved.
• You interact with other teams to provide comprehensive and high-quality support.
• You help in user education.
• You work in a 24 / 7 shift system with great planning reliability. Depending on the shift there are attractive bonuses and compensation days.

Requirements

• You have excellent logical, analytical and problem-solving skills.
• You possess good customer etiquette and the ability to manage high profile customers well under pressure.
• You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
• You have a good understanding of basic networking protocols.
• You are fluent in English and French any other language is a plus.
• You are a quick learner and self-starter.

Bonus Skills :

• You have knowledge / experience with Hyper-V and / or VMware virtualization platforms.
• You have previous experience in network / system administration.
• You have a deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model).
• You have knowledge / experience with Microsoft VSS.

Benefits

• Free space for innovation and independent action in a fast-growing international company.
• Personal and professional development opportunities.
• Short decision paths and flat hierarchies in an open work atmosphere.
• Home-Office Option and flexible working hours.
• Additional Sick Leave & Public Holidays.
• Collective Insurance Plan.
• Way to Work Goodie.
• Be-Active Bonus we’ll keep you healthy with an allowance to your membership in fitness and sports clubs.
• Temporary Employee Exchange Program we provide the ability for you to work at our global office locations and explore the world (e.

g. Malta, Madrid, Berlin, Washington D.C.).

Team events and regular global update meetings.

Do you want to help shape the future of Cyber Security? Then apply now with :

• Your Resume ( in English ) or LinkedIn profile
• Your earliest starting date and your salary expectations

IT security is our business. With our Cloud Security Services we secure data and communication for tens of thousands of companies in more than 120 countries.

We employ over 600 people at international locations including the USA, Spain, France and South America, and we work with more than 12,000 partners worldwide.

We are among the 50 fastest growing technology companies in Germany. In order to enhance our growth, we are looking for people who can develop our business and create a positive corporate culture with their professional competence, love of performance and solution orientation.

Do you want to actively shape the world of IT security? Become part of our fast-growing international company with a promising future and limitless growth in your career.

If you can’t find a suitable job offer, you are welcome to send your application to Hornetsecurity that will convince us of your skills.

If you know someone who fits our open positions, let us know and earn a bonus of 1500 Euro!