Airline customer service Jobs in Montreal, QC
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Airline customer service • montreal qc
Last updated: 7 hours ago)
Employment Type : Fixed Term Contract.Why you will love working here.Our Values are not just words on a page - they are the energy behind everything we do : ONE IATA - We collaborate across teams, TR...Show moreLast updated: 7 hours ago
Airport Jobs is seeking enthusiastic and professional.As a Cabin Stewardess, you will ensure passengers enjoy a safe, comfortable, and exceptional travel experience.
This role requires excellent int...Show moreLast updated: 30+ days ago
Provide support for coordination of flight turnarounds.Ensure all measures are taken to secure a safe, on time operations of all aircraft handling services in accordance with Menzies Aviation and A...Show moreLast updated: 30+ days ago
Is a work-life balance important to you? Are you presently looking for a new career opportunity in a dynamic company?.We are currently looking for a Customer Service Representativeto join our team!...Show moreLast updated: 30+ days ago
Retail Banking Sales & Service.Delivers exceptional service to BMO customers and prospects.Identifies customer needs and provides advice and guidance regarding financial solutions that are in the b...Show moreLast updated: 30+ days ago
The Customer Service representative will be responsible for answering various customer inquiries over the phone and through written email interactions with positivity and a Can-Do approach.The role...Show moreLast updated: 3 days ago
We are looking for an efficient and skilled Customer Service Representative for our call center.As a Customer Service Representative, your job is to provide excellent customer support to our client...Show moreLast updated: 30+ days ago
A leading airline is seeking a Specialist, Behavioural Service Design to enhance customer interactions through innovative behaviour frameworks.
This role involves defining standards, collaborating w...Show moreLast updated: 1 day ago
Crew Project Manager – Airline Operations Software.K&K Talent Solutions inc is an international recruiting agency that has been providing technical resources in the European, Canada and the USA reg...Show moreLast updated: 21 days ago
We are seeking an inspiring and strategic Customer Service Manager, ready to tackle complex challenges and lead a team to excellence.
This pivotal role offers a unique opportunity to influence custo...Show moreLast updated: 29 days ago
WINFLIGHT & TECHNICAL DATA SHEETS.Create missing technical data sheets.Review and correct existing technical sheets.Create new items in the system.
Print technical manuals for each department before...Show moreLast updated: 8 days ago
Job Description Full-time office job paid by the job -$21-22 / h + benefits starting day 1.Language requirement : English (75%) + French (25%) to perform the job.
This position will work with customer...Show moreLast updated: 30+ days ago
This is a full-time hybrid role for a Customer Service Specialist based in Montreal, QC, with flexibility to work from home occasionally.
The primary responsibilities include responding to customer ...Show moreLast updated: 7 hours ago
La principale responsabilité du responsable du service à la clientèle consiste à superviser les processus administratifs liés aux enchères et à gérer les ressources humaines nécessaires au bon déro...Show moreLast updated: 30+ days ago
Flexible start date, possibility of starting early 2026 • •.We offer a competitive base salary between $60,000–$70,000, depending on your experience and skills!.
At Techo-Bloc, we’re entrepreneurial ...Show moreLast updated: 2 days ago
About the role : Customer Service Manager.You will ensure compliance with Company programs while maintaining.Your responsibilities include confirming that.
Coordinate Front End operations.Ensure comp...Show moreLast updated: 30+ days ago
Why you will love working here.At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.
We embrace diverse perspectives.With over...Show moreLast updated: 1 day ago
- Promoted
- New!
Customer Service Specialist
International Air Transport Association (IATA)Montreal, Montreal (administrative region), CAFull-time +1
- Promoted
Cabin Stewardess Recruitment Canada
Mashreq BankMontreal, Montreal (administrative region), CAFull-time
- Promoted
Coordinateur de rotation d'aéronef- Turn Around Coordinator - YUL
Menzies AviationDorval, QC, CAFull-time
- Promoted
Customer Service Representative
AMG MedicalMount Royal, QC, CanadaFull-time +1
- Promoted
Customer Service Agent
Location Empress IncLaSalle, QC, CanadaCustomer Service Representative
BMOMontreal, Quebec, CanadaPart-time
- Promoted
Customer Service Representative
ZIMMontreal, QC, CanadaFull-time
- Promoted
Customer Service Representative
Move Way LogisticsMontreal, QC, CanadaFull-time
- Promoted
Lead Behavioural Service Design & Customer Experience
Air CanadaDorval, QC, CAFull-time
- Promoted
Crew Project Manager
K&K TalentsMontreal, Montreal (administrative region), CAFull-time
- Promoted
Customer service Manager
Kruger Inc.Montreal, Montreal (administrative region), CAFull-time
- Promoted
Customer Account Manager
Newrest Catering LtdDorval, QC, CAFull-time
- Promoted
Customer Service Representative
SGS Canada IncMontréal-Est, Québec, CanadaFull-time +1
- Promoted
- New!
Customer Service Specialist
Novyc InternationalMontreal, Montreal (administrative region), CAFull-time
- Promoted
Customer Service Manager
RB Global Inc.Montreal, Montreal (administrative region), CAFull-time
- Promoted
Customer Service Specialist
Techo-BlocLongueuil, Montérégie, CAFull-time
- Promoted
Customer Service Manager
Walmart CanadaMontreal, Montreal (administrative region), CAFull-time +1
- Promoted
Customer Service Specialist
International Air Transport AssociationMontreal, Montreal (administrative region), CAPermanent
Customer Service Specialist
International Air Transport Association (IATA)Montreal, Montreal (administrative region), CA7 hours ago
Job type
- Full-time
- Temporary
Job descriptionManage 30+ items daily comprising of Phone Calls, Chats, Queries, Escalations and Debt Collections. Provide exceptional customer experience both written and spoken, achieving a very high quality results measured by customer satisfaction. Support IATA’s 24 / 7 emergency structure outside of the regular business hours which involves being scheduled on Public Holidays, Weekends and on call duties. Complete Debt Collections within the stipulated time frame as defined with zero tolerance level. Resolve L1 and L2 customer queries within the business hours allocated to the topic area. Ensure L3 issues customer queries are escalated appropriately to the correct internal departments and responses are received within the allocated KPIs. Listen carefully to Customer Complaints and provide relevant feedback for improvement. Participate in Customer Service Projects, where appropriate, and contribute to the success of the IATA Customer Service Center. Collaborate with colleagues and other support team members to provide better and improve customer service across the organization. Tracks self-performance and acts responsibly towards the achievement of the overall team targets. Support customer recoveries by explaining procedures; forwards required solutions / adjustments. Supports any other tasks as required by the Manager, Customer Service. 1-3 years of relevant experience in front office departments. A minimum qualification in a relevant college diploma is required, a relevant University Degree is preferred. Excellent interpersonal skills and ability to communicate effectively with internal / external stakeholders at all levels from different cultures and background with a strong sense of Customer Service ethics according to IATA's corporate philosophy. Fluency in spoken and written English & Spanish. Portuguese & French Language are a plus. Knowledge of IATA Products & Services, Financial Services, Industry Business Intelligence, Training and Publications are an asset. Knowledge of SAP, CRM Systems (Salesforce) and Microsoft applications (advance Excel, Advance Power Point, Power BI, Outlook, Sharepoint) are an asset. Be result driven and demonstrate personal integrity. Proactive approach to problem solving. Ability to set priorities, and work with speed with a strong customer focus and a high level of drive and energy. Strong ability to take initiative. Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics.
Employment Type : Fixed Term Contract
Contract Duration : 6 Months
Why you will love working here
- Our Values are not just words on a page - they are the energy behind everything we do : ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
- With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
- Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
- We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
- We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!
About the Team You Are Joining
You will report to the Manager, IATA Customer Service Center in Montreal and will be responsible for delivering the highest level of customer service to IATA customers, which consists of Airlines, Travel / Cargo Agents and Third Parties. The role encompasses all areas of customer service, including communication and query handling, as well as contact and document maintenance.
This role requires you to work in a fast-paced, multi-cultural team environment and be able to identify critical issues in a high volume of cases. Experience in query / support queue management is highly desirable. The role requires strong customer service skills and the ability to process customer disputes.
What Your Day Would Be Like
We would love to hear from you if
Travel Required : No
Learn more about IATA’s role in the industry, our benefits, and the team at iata / careers / . We are looking forward to hearing from you!
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Airlines and Aviation
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