Job Description
- Listen, understand and solve various customer queries through different communication channels : emails, phones, social media (Facebook and Instagram) and online instant messaging;
- Work in partnership with other departments in the online store to respond to customer service requests within a reasonable timeframe;
- Comply with organizational policies and procedures, including human resources policies and occupational health and safety procedures;
- Any other related duties.
Qualifications
- Minimum of a college diploma or equivalent;
- Minimum of one (1) year of relevant experience, preferably in customer service;
- Excellent interpersonal skills;
- Strong sense of priorities;
- Bilingualism, oral and written.
Additional Information
6 GOOD REASONS TO JOIN THE 1861 COMMUNITY :
- 4 days work week (paid 5!)
- Group insurance;
- Employee discounts for our 4 boutiques;
- Sunny terrace and Lounge & Café area with lunchroom;
- Pet-friendly environment;
- Frequent employee events (cooking workshops, movie nights, artistic activities, various training sessions, summer and winter parties, etc.).
We are currently looking for full-time candidates with availability to work flexible hours, including evening, weekends and holidays.
Boutique 1861 thanks all the candidates that show interest in this job opening by submitting their resume. However, only candidates considered for hiring will be contacted.
The masculine is used for the sake of readability. We support equal opportunity for employment.
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