Customer Care Advocate I

SCOPE OF ROLE :

The Customer Care Advocate I serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries.

This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 receives generalproduct, systems, and process training on all general MCS products.

Responsibilities :

Dedication to 80-20 overserve strategies

Handles internal & external customer inquiries quotes & orders, utilizingestablished standard operating policies & procedures.

Responsible for building strong customer relationships and delivering customer-centric solutions

Support corporate initiatives designed to overserve our customers while providing an effortless customer experience

Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals.

With Initial Direction & Supervision, take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Handles standard customer escalations, autonomouslywith first contact resolution when possible.

Work with internal teamswith a high sense of accountability and urgency

Work with Distribution Center operations to assure orders are managed and shipped in a timely manner to customer expectations;

as well as resolve customer issues regarding order shipment issues such as damaged, late, or incorrect products

Participant in training initiatives within department

Calls are recorded for training and quality purposes

Education, Experience & Skills Required :

High School diploma required. Universitydegree or equivalent work experience preferred

Two years of professional customer care experience preferred (CCAI)

Demonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minute

Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required.

Basic to Intermediate Excel Skills preferred

Experience with Oracle & / or SAP (or other ERP systems)

Experience with CRM platforms such as Salesforce or Microsoft Dynamics Experienced Preferred.

Experience navigating and utilizing corporate websites & eCommerceplatforms

Demonstrated mechanical or technical aptitude preferred

Demonstrated patience and approachability with other team members

Team oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges

Able to show situational adaptability and resourcefulness

Strong communication / interpersonal & organizational skills

Strong ability to manage daily workload

About Regal Rexnord

Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power,transmitand control motion.

The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications.

The Company’s automation offering,comprisedof controllers, drives, precision motors, and actuators, controls motion in applications ranging from factory automation to precision tools used in surgical applications.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments : Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control.

Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.