Call center Jobs in Mississauga, ON

ARE YOU INTERESTED IN A WORKPLACE THAT HAS... An IDEAS (Inclusion, Diversity, Equity, Awareness, Solidarity) team ⚖️ Weather is inclusive, we will be too. Our IDEAS team is committed to making this happen!Frequent employee pulse surveys 📝 we value your feedback so we can continue to make Pelmorex a great place to work!While we encourage 1 : 1 conversations, we recognize that not everyone is comfortable with speaking up 🗣 We have an anonymous reporting platform () to ensure everyone’s voice is heard📣 HAVE WE GOT YOUR ATTENTION? WANT TO LEARN MORE? Read about us ! (spoiler alert… we are the home of The Weather Network )📍 Canada’s #1 most trusted brand  in media for the  third year  in a row! WHY WE NEED YOU? GLAD YOU ASKED... The Media Producer’s primary responsibility is to produce live and recorded video content for linear Television, FAST channels, Web, App and Social.In this role, the Media Producer will operate the equipment in the control rooms. This position combines the traditional responsibilities of a control room Technical Director and Producer.The Media Producer will work closely with the Lead & Meteorology Assignment Editors to stay up to date on weather conditions and relevant video content available to help tell the weather story. Duties also include ensuring the team updates content when necessary and in a timely manner. When needed, the MP will organize and produce live television hits and / or live streams as part of our Storm Centre or active weather coverage. Please note this is an On Call position, on site at our Oakville Office. This means there are no guaranteed hours and you will be called as and when we have work requirements What does it mean to be an on-call at Pelmorex? On-Call employees are called upon to replace employees on vacation, sick days, stat holidays or unplanned events. This means that schedules can be unpredictable and last minute but we will always make our best effort to schedule shifts in advance. Our ideal candidate is someone who is flexible and willing to work during a number of different shifts. You are ready to go, have a good understanding of your availability and deal well with last minute requests. Why join us as an on-call? You have a flexible schedule and are looking for something extra. Who knows? Maybe this will lead to further opportunities at a great company!

WHAT'S THE DAY TO DAY LIKE?

• Produce and direct daily weather-related video content for linear Television, FAST channels, Web, App, Social and Sponsorships (including LOL) as needed.
• Own the planning of content for scheduled day parts and take responsibility for all aspects of video content produced through the control room ensuring high standards are met.
• Coordinate with a team of Video Meteorologists and / or In-studio Content Creators to schedule live and record times for various weather segments needed for our platforms.
• Attend the daily team meetings most relevant to shift.
• Coach and direct on-air presenters during live / live stream and recorded segments.
• Continuously monitor information sources and weather data to ensure the accurate, credible and timely presentation of video content.
• Well versed in operating equipment necessary to produce live / recorded segments, including audio boards, camera, graphics, Ross Overdrive system, Baron etc.
• Daily contact with the Master Control Operator to confirm grids, block times, necessary changes, sponsored items and QC of content sent from the control room.
• Regular communication with Operations Manager to identify technical problems, issues and any fixes that may make the MP’s duties easier.
• Monitor emerging technologies and trends and investigate ways to incorporate within our TV and digital properties.
• Extra work during active weather when required.
• Provide handovers to the MP on the following shift & TV / TV Apps Lead, documenting any technical problems, content used and updates needed.
• Work in conjunction with the Lead to conduct regular air checks.
• Participate in monthly and / or bi-weekly Media Producer meetings.

Roles, responsibilities and duties may evolve and change over time.

WE ARE HOPING YOU HAVE :

COMPETENCIES

DON’T MEET ALL THE REQUIREMENTS? DON’T WORRY… Not all applicants will have skills that match a job description exactly. Pelmorex values and welcomes diverse experiences. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Pelmorex. We are always looking for people who will be a culture add (yup, that's right, we don’t subscribe to culture fit, we want you to add to what we think is an amazing culture and work environment)  OUR PROMISE TO YOU... We’re highly focused on doing the right thing.We’ll discuss issues and timelines professionally, so you have the time you need to do the best work you canYou will see the result of your work pushed out to real users quicklyWe’re a team that enjoys learning new technologies and we’re open to trying new thingsWe’ll try our best not to bog you down with boring meetingsWeather inspires, protects, and transforms. For 35+ years, Pelmorex has led the way with trusted forecasts and alerts. With innovation at our core, we provide precision, speed, and unmatched reliability—safeguarding lives, powering decisions, and driving business success. Whatever the weather, we turn its potential into action. We’re Pelmorex. Imagine it and we’ll deliver it.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.