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Call Centre Operator

Call Centre Operator

Halton HealthcareOakville, ON, CA
30+ days ago
Salary
CA$23.23–CA$26.24 hourly
Job description

Job Description

The Operator for the Call Centre is the link between the customer and the support areas in the delivery of prompt, efficient customer-focused service. The incumbent will perform and coordinate a variety of duties related to office administration, scheduling and dispatch of service requests.

  • Schedule non-urgent patient transport appointments with designated transport partners
  • Notify nursing and call centre team of any changes in schedules and delays
  • Manage and pull a variety of reports as per the managers directive
  • Answer phones, and email correspondence in a professional and courteous manner
  • Other duties as assigned
  • Demonstrates active, personal, customer involvement; visibility; open-mindedness.
  • Offers professional service to facility staff, internal and external customers, and suppliers.
  • Promotes team orientation, effective communication and accountability. Maintains confidentiality and integrity.
  • Coordinates and promotes the effective operations of the daily office activities including the input of payroll.
  • Greet incoming calls by the use of phone etiquette standards to accurately dispatch calls to the designated service areas.
  • Maintains effective hospital / facility relationships and communication to provide the excellent quality of service to the Hospital and Community
  • Complies with organization, department specific and Human Resources policies and procedures. Possesses awareness of and willingness to learn about current regulatory agency / accreditation requirements and guidelines.
  • Ongoing learning and actively providing feedback on best practice.

Qualifications

  • Post-secondary education or experience in a comparable position preferred.
  • Computer skills and proficient keyboarding with typing skills of 40 wpm is essential (Microsoft Office with particular attention to Excel and Word, PowerPoint, Meditech, Internet etc.) and continuous learner.
  • Exposure to a computerized maintenance management system including the generation of unscheduled and scheduled work orders.
  • Experience in purchasing and supply chain management an asset.
  • Excellent organizational skills along with flexibility of shift changes.
  • Ability to remain focused in high stress situations.
  • Extraordinary customer service transferable skills with both verbal and written communication skills.
  • Self-directed and able to govern with minimal supervision.
  • Versatility and reliability within a multi-disciplinary department.
  • Healthcare environment experience and medical terminology is an asset.
  • Must be able to meet the physical demands of the position.
  • Satisfactory employment and attendance record required.
  • Post-secondary education or experience in a comparable position preferred.
  • Computer skills and proficient keyboarding with typing skills of 40 wpm is essential (Microsoft Office with particular attention to Excel and Word, PowerPoint, Meditech, Internet etc.) and continuous learner.
  • Exposure to a computerized maintenance management system including the generation of unscheduled and scheduled work orders.
  • Experience in purchasing and supply chain management an asset.
  • Excellent organizational skills along with flexibility of shift changes.
  • Ability to remain focused in high stress situations.
  • Extraordinary customer service transferable skills with both verbal and written communication skills.
  • Self-directed and able to govern with minimal supervision.
  • Versatility and reliability within a multi-disciplinary department.
  • Healthcare environment experience and medical terminology is an asset.
  • Must be able to meet the physical demands of the position.
  • Satisfactory employment and attendance record required.

    • Additional Information

    REPOST

    Hours : Monday to Sunday; Days; 0500-1300 (Hours subject to change based on operational requirements)

    Salary : $ - $ per hour

    OPEN UNTIL FILLED

    REF828F

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    Call Centre Operator • Oakville, ON, CA