Director, QA, Compliance & Warranty

Job Description

The Director, Global Quality Assurance, Warranty, and Product Compliance, will lead and oversee the global quality strategy, ensuring that all products meet the highest standards of quality, safety, and regulatory compliance.

This role is pivotal in managing the warranty program and ensuring that customer feedback is integrated into continuous improvement initiatives.

The Director will collaborate closely with cross-functional teams to uphold the company’s commitment to excellence, sustainability, and customer satisfaction across all markets.

What You’ll Do :

Global Quality Assurance :

• Develop and implement a comprehensive global quality assurance strategy aligned with corporate goals.
• Lead the quality assurance teams across multiple regions to ensure consistent application of standards and practices.
• provide direction to establish and maintain quality control processes, ensuring products meet or exceed customer expectations.
• Drive the standardization of quality metrics across all manufacturing and production facilities.

Product Compliance :

• Ensure that all products comply with global regulatory requirements, including safety, environmental, and industry-specific standards.
• Oversee the management of product testing and certification processes, ensuring timely and accurate compliance.
• Stay updated on global regulatory changes and proactively adjust policies and practices to maintain compliance.
• Collaborate with legal and R&D teams to ensure that product designs meet regulatory standards from conception to market.

Warranty Management :

• Oversee the global warranty program, ensuring effective management of claims, analysis of trends, and implementation of improvements.
• Work closely with customer service and product teams to address recurring quality issues identified through warranty data.
• Develop strategies to minimize warranty costs while maintaining customer satisfaction

Cross-Functional Collaboration :

• Partner with sourcing, manufacturing, R&D, and supply chain teams to embed quality into every stage of product development and production.
• Lead initiatives to improve supplier quality performance through audits, training, and partnership development.
• Ensure effective communication of quality standards and issues across all levels of the organization.

Continuous Improvement :

• Drive a culture of continuous improvement by implementing lean manufacturing principles and quality improvement initiatives.
• Lead root cause analysis and corrective action processes to address quality issues.
• Identify opportunities for innovation in quality assurance and compliance processes.

Expected Outcomes

Product Quality :

• Reduction in product defect rates across all regions.
• Consistent adherence to quality standards as measured by internal and external audits.

Warranty Management :

• Reduction in warranty claims and costs.
• Improved customer satisfaction metrics related to product quality and warranty service.

Regulatory Compliance :

• 100% compliance with global product safety and regulatory standards.
• Successful navigation of regulatory audits with minimal findings.

Supplier Quality :

• Improvement in supplier quality performance metrics.
• Reduction in supply chain disruptions related to quality issues.

Continuous Improvement :

Implementation of successful quality improvement projects leading to measurable gains in efficiency and product quality.

Let's Talk About You :

• 12-15 years of experience in quality assurance, product compliance, or a related field within the apparel or consumer goods industry.
• At least 5 years in a senior leadership role, managing global teams and overseeing multi-regional operations.
• Extensive experience with quality management systems, regulatory compliance, and product safety standards.
• Proven track record of managing and improving warranty programs on a global scale.
• Experience working with cross-functional teams, including R&D, manufacturing, and supply chain, within a global organization.
• Strong background in supplier quality management, particularly in the apparel or consumer goods sector.

Knowledge, Skills and Attributes :

• Leadership : Exceptional leadership and team management skills with the ability to inspire and drive high performance across diverse teams.
• Analytical Thinking : Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
• Problem-solving : Proven ability to identify root causes and implement effective corrective actions to resolve quality issues.
• Regulatory Knowledge : In-depth understanding of global regulatory requirements related to product safety, environmental compliance, and industry standards.
• Communication : Excellent communication skills, both written and verbal, with the ability to effectively interact with senior leadership, cross-functional teams, and external partners.
• Project Management : Strong project management skills, with the ability to manage multiple initiatives simultaneously and deliver results on time and within budget.
• Customer Focus : A deep commitment to customer satisfaction, with the ability to translate customer feedback into actionable quality improvement initiatives.
• Adaptability : Ability to thrive in a fast-paced, dynamic environment and manage change effectively.

Additional Information

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives . Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday.

We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service.

Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at [email protected].