Manager, Integrated Care & Experience

Position Title: Manager, Integrated Care & Experience

Employment Status: Permanent, Full Time

Position Status: Non-Bargaining Unit

Vacancy Status: This posting is for an existing vacancy

Job Posting Deadline for Internal Candidates: August 5, 2026, at 5:00pm

Hours of Work: 35 Hours/week (with flexibility to cover some evenings and weekends to accommodate program support)

Position Reports to: Vice President, Integrated Care and Experience (IC&E)

Primary work location: Oshawa and Pickering, with flexibility to work at other DCHC sites as required. (Rotation across all DCHC sites is expected).

Organization

Who We Are: Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education for Durham community members facing barriers to health and well-being.

Who We Serve: DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada, seniors, and clients without a family doctor. This approach helps community members access both preventive care and care when they are ill.

How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness supports, and health education.

Why Join Now: This is an exciting time to join DCHC as we advance an energizing path toward greater impact in local health care. Guided by our Strategic Plan, Theory of Change, brand, client stories, and resources, we are diversifying, expanding, and strengthening how we serve the community.

Position Overview

The Manager, Integrated Care & Experience is part of the management team responsible for delivering DCHC’s integrated model of care across programs and services. Reporting to the Vice President, Integrated Care & Experience (VP, IC & E), the Manager collaborates closely with other managers to support program integration, optimize team-based care, and ensure strong performance outcomes aligned with DCHC’s strategic priorities.

This role oversees interprofessional staff teams and ensures that clients receive high-quality, coordinated services across the continuum of care. The position provides leadership over defined program areas while contributing to cross-organizational collaboration and operational excellence within the Integrated Care & Experience department.

Key Responsibilities

Leadership and Management

• Support the implementation of strategic and operational plans aligned with DCHC’s Theory of Change and strategic priorities
• Supervise interprofessional staff and promote a culture of collaboration, accountability, inclusion, and innovation
• Participate in budget planning and monitor program performance against financial and operational targets
• Champion quality improvement and change management initiatives across assigned programs
• Support recruitment, onboarding, performance reviews, and staff development in partnership with HR and VP, IC&E

Integrated Programs & Services

• Ensure the seamless integration of clinical, wellness, and health education services within assigned teams
• Foster internal referrals and collaboration across teams to support coordinated, client-centered care
• Monitor program performance and prepare reports on key performance indicators, identifying opportunities for improvement
• Promote interprofessional collaboration and best practices in care delivery, including virtual and in-person services
• Ensure compliance with DCHC standards, funder requirements, and relevant legislative and regulatory frameworks

Partnerships and Community Engagement

• Develop and maintain positive relationships with community members, local service providers, and system partners
• Participate in community-based planning tables, sector initiatives, and cross-organizational collaborations as needed
• Support engagement activities that centre community voice in program planning and service design

Qualifications & Experience

• Undergraduate degree in health care, social services, public health, or a related field (Master’s degree an asset)
• Minimum 5 years in community-based health or social service organizations, including supervisory or management roles
• Demonstrated experience in integrated care delivery, primary care, mental health, or wellness programs
• Strong knowledge of population health, health equity, and social determinants of health frameworks
• Proven experience managing interprofessional teams and working in matrixed, cross-functional environments
• Excellent communication, leadership, and organizational skills
• Experience with quality improvement tools and performance frameworks (e.g. Quadruple Aim)
• Familiarity with Ontario’s health system priorities and transformation initiatives

Full vaccination against COVID-19 is mandatory for this position. DCHC will adhere to its duty to accommodate individuals who are unable to be fully vaccinated for a reason protected under human rights legislation.

DCHC encourages applications from individuals who reflect the diversity of the communities served, including Indigenous peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, and other equity-deserving groups.

Application Process:

1. We thank all applicants for their interest. Only those selected for an interview will be contacted. Applicant submissions will be kept on file for six months for future consideration.
2. Applicants are encouraged to provide a valid email address for communication purposes. Written correspondence about this job posting may be sent directly to the email address provided on the resume. Applicants are responsible for checking their email regularly.
3. All external hires must successfully complete pre-employment requirements, including reference checks and criminal background checks, including Vulnerable Sector Screening.
4. Please note that AI technology supports the application screening process. All final hiring decisions are made by our recruitment team.

Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so all employees have the opportunity to thrive. DCHC will comply with all applicable standards under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Ontario Human Rights Code, and any other applicable legislation. If you have accessibility needs and require alternate formats or other accommodations, please contact our Talent and Culture team at 905-723-0036 or by email to recruiting@durhamchc.ca.