Client Success & Development Process Manager
Client Success & Delivery Manager
Location: Remote currently, transitioning to hybrid in downtown Toronto in the coming months.
Salary: $90,000–$110,000 CAD annually, flexible based on experience.
Role Summary
We're looking for a proactive, tech-savvy Client Success & Delivery Manager to own client relationships, drive technical delivery, and improve our platform and processes.
The ideal candidate is a resourceful self-starter who takes initiative, makes decisions, embraces AI and automation, and brings solutions rather than waiting for direction.
Key Responsibilities
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Client Success: Own client relationships, manage expectations, and ensure successful project delivery.
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Technical Delivery: Translate client needs into actionable development tasks, manage priorities, and keep projects on track.
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Decision-Making: Take ownership, independently resolve challenges, and proactively drive results.
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Platform Improvement: Understand the current platform, identify gaps, and recommend improvements to functionality and user experience.
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AI & Automation: Leverage emerging technologies to streamline workflows, improve efficiency, and optimize processes.
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Development Coordination: Work closely with developers, manage Agile workflows, and maintain project tracking in Jira.
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Continuous Improvement: Challenge existing processes and introduce smarter, scalable ways of working.
Skills & Experience
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Experience in client success, technical project management, or software delivery.
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Strong understanding of Agile/Scrum and software development life cycles.
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Comfortable working with developers and translating business needs into technical requirements.
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Familiarity with AI, automation, and process optimization.
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Strong communication, problem-solving, and decision-making skills.
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Experience with Jira, ClickUp, Azure DevOps, or similar tools.
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A proactive, entrepreneurial mindset with a strong sense of ownership and accountability.