Talent.com
SRED.io
Client Success & Development Process ManagerSRED.io • Toronto, ON, Canada
Client Success & Development Process Manager

Client Success & Development Process Manager

SRED.io • Toronto, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

Client Success & Delivery Manager

Role Summary

The Client Success & Delivery Manager is responsible for ensuring successful delivery of client projects by acting as the bridge between clients and the development team. This role combines client relationship management with technical coordination, ensuring priorities are clearly defined, development work is progressing as planned, and projects are delivered on time and to a high standard.

Key Responsibilities

  • Act as the primary point of contact for assigned clients.
  • Translate client requirements into clear, actionable development tasks.
  • Prioritise and manage development workflows in collaboration with the technical team.
  • Track project progress, manage timelines, and proactively resolve blockers.
  • Facilitate sprint planning, stand-ups, and delivery meetings where required.
  • Ensure features and enhancements are completed, tested, and delivered according to client expectations.
  • Communicate project updates, risks, and timelines to clients and internal stakeholders.
  • Identify opportunities to improve delivery processes and client experience.
  • Maintain project documentation and task management within tools such as Jira in the Atlassian suite

Skills & Experience

  • Experience in client success, technical project management, or software delivery.
  • Strong understanding of software development lifecycles (Agile/Scrum).
  • Comfortable working with developers and discussing technical requirements.
  • Excellent organisational, communication, and stakeholder management skills.
  • Experience with project management tools such as Jira, ClickUp, Trello, or Azure DevOps
Create a job alert for this search

Client Success & Development Process Manager • Toronto, ON, Canada

Similar jobs

Senior Customer Success Manager

Cube AsiaToronto, ON, CA
Full-time

As a Senior Customer Success Manager, you will own and grow relationships with a portfolio of enterprise financial services clients, including global and regional banks.You’ll guide customers throu... Show more

 • Promoted

Client Success Manager

Imaged Advertising CreationsToronto, ON, CA
Full-time

The Client Success Manager is responsible for ensuring the successful execution of client projects from initial inquiry through final delivery and installation.This individual acts as the bridge be... Show more

 • Promoted

GMP Client Success Lead — Strategic Adoption & Growth

KINESSOToronto, ON, CA
Full-time

A technology-driven performance marketing agency is seeking an Associate Director, GMp Client Success in Toronto, Canada.The role focuses on maintaining client relationships, guiding digital transf... Show more

 • Promoted

Remote Client Success Manager

From Day OneToronto, ON, CA
Remote
Full-time

Drive success for clients as a Remote Customer Success Manager.Manage partnerships, ensuring effective support, high satisfaction, and flawless event experiences This role centers on nurturing rel... Show more

 • Promoted

Manager, Customer Success

ProphixToronto, Ontario, Canada
Full-time +2

Manager, Customer Success (Maternity leave contract).Manager, Customer Success (Maternity leave contract).Manager, Customer Success (Maternity leave contract).Manager, Customer Success (Maternity l... Show more

 • Promoted

SMB Insurance Client Solutions Manager - Growth & Renewals

Arthur J. Gallagher & Co. (AJG)Markham, York Region, CA
Full-time

A leading insurance brokerage firm located in York Region, Markham, is seeking a Select Client Service Manager.In this role, you will manage client accounts, ensuring high-quality service and foste... Show more

 • Promoted

Hybrid Client Success Liaison — Growth & Relations

TEEMA Solutions GroupToronto, ON, CA
Full-time

A dynamic company is seeking a Client Liaison to strengthen client relationships and ensure seamless communication between clients and the internal team.This hybrid role, primarily based in Toronto... Show more

 • Promoted

AI Platform Growth & Client Success Manager

Smart Energy WaterToronto, ON, CA
Full-time

A leading energy technology firm located in Toronto is seeking an AI Platform Success Manager.This role involves maintaining strong relationships with clients, optimizing their business processes, ... Show more

 • Promoted

Client Success Leader at d1g1t

Portage Ventures GP Inc.Toronto, ON, CA
Full-time

Drive customer satisfaction and growth as the Client Success Leader at d1g1t, an innovative fintech company based in Toronto.Oversee client support operations and nurture strong partnerships for lo... Show more

 • Promoted

Manager, Client Engagement - C$100,000 - C$150,000 A Year

BrandActiveEast York, Canada
Full-time

The Manager leads rebrand projects, overseeing planning, project scoping, and client relationship management, guiding projects from planning through implementation. Show more

 • Promoted

Ai Platform Growth & Client Success Manager

Smart Energy WaterToronto, Canada
Full-time

A leading energy technology firm located in Toronto is seeking an AI Platform Success Manager.This role involves maintaining strong relationships with clients, optimizing their business processes, ... Show more

 • Promoted

Enterprise Customer Success Manager: Drive Value & Expansion

EnableToronto, Canada
Full-time

A leading technology firm in Toronto is seeking a Senior Customer Success Manager to enhance client partnerships and ensure maximum value from their solutions.The role involves managing complex cus... Show more

 • Promoted

Customer Success Manager-Enterprise

Search AtlasToronto, ON, CA
Full-time

The Search Atlas Enterprise Customer Success Manager (CSM) is responsible for ensuring enterprise clients maximize value from the Search Atlas platform.This role will build strong client relationsh... Show more

 • Promoted

Client Success & Growth Account Manager

YuJaToronto, ON, CA
Full-time

A software development company in Toronto seeks an Account Manager to strengthen client relationships and ensure successful experiences with their SaaS products.The role involves providing training... Show more

 • Promoted

Client Success Manager

OFXToronto, Ontario, Canada
Permanent

OFX is a leading financial operations company providing businesses and accounting firms with real‑time financial control and visibility to do business anywhere in the world.With an innovative platf... Show more

 • Promoted

Remote Client Success & Growth Manager

AO Globe LifeToronto, ON, CA
Remote
Full-time

A dynamic insurance company in Ontario is seeking a client success manager.This fully remote position focuses on connecting with clients to understand their needs and offer tailored solutions.The i... Show more

 • Promoted

Contract Role: Innovation Process Manager

Pacer GroupToronto, ON, CA
Full-time

Take on a short-term role as an Innovation Process Manager at Pacer Group, focusing on project management and the transformation of innovative ideas.This position will last for one month with poten... Show more

 • Promoted

IAC Client Success Manager Opening

Imaged Advertising CreationsToronto
Full-time

Join IAC as a Client Success Manager to deliver exceptional project results.This role emphasizes client communication and coordination for project excellence across multiple teams.Your mission will... Show more

 • Promoted

Senior Client Success Manager

One Core MediaToronto, Ontario, Canada
Full-time

One Core Media is a fully integrated performance agency - combining SEO, Paid Media, Creative, Brand Strategy, Web Development, CRO, and Data Analytics under one roof - with teams across Canada, th... Show more

 • Promoted

LMS Success Manager - Flexible, Growth-Driven Role

SkyPrep LMSToronto, ON, CA
Full-time

A forward-thinking tech company in Toronto is seeking a passionate Customer Success Manager to enhance client experiences with their learning management system.This role involves onboarding clients... Show more