Job Description
Call Center Representative (Billing)
This role in the insurance industry begins with two weeks of on-site training before transitioning to a hybrid model. You’ll provide excellent customer service, address billing inquiries, and work with brokers and underwriters to resolve issues.
The position involves a rotating schedule within Contact Center hours. Shift assignments are based on tenure and business needs.
What is in it for you :
- Hourly salary of $19.15.
- 5-month contract with the potential for permanent employment.
- Full-time position : 37.50 hours per week.
- All training will be provided on-site, lasting approximately two weeks.
- Rotating work schedule, Monday to Friday, from 8 am to 8 pm.
- Opportunity to transition to a hybrid role, combining on-site and remote work.
- Become part of a passionate and inclusive team of professionals.
Responsibilities :
- Provide outstanding customer service to customers and brokers, supporting billing inquiries in a professional and courteous manner.
- Investigate and resolve discrepancies in billing matters in collaboration with brokers and underwriters.
- Triage and direct insurance or claims inquiries to the appropriate department for further assistance.
- Communicate effectively and empathetically with customers through telephony and email, describing available programs and services.
- Identify and interpret customer needs, responding appropriately and professionally.
- Gather relevant information systematically to ensure seamless customer interactions.
- Take ownership of customer relations through commitment to service and follow-up.
What you will need to succeed :
- 1-2 years of contact center experience is highly desired.
- Customer service experience, preferably in a call center environment.
- Ability to handle a minimum of 70+ calls per day, with top performers managing up to 100 calls daily.
- Strong telephone and email communication skills with professional etiquette.
- Excellent problem-solving skills and ability to analyze and resolve customer concerns.
- Ability to multi-task effectively in a fast-paced environment.
- Quick adaptability to changing surroundings and processes.
- Proficiency in word processing, Excel, and various Windows-based applications.
- Reliability in attendance and punctuality is crucial.
- Flexibility regarding working hours and shift assignments is required.
- Bilingual fluency in English and French (spoken and written) is an asset for supporting clients in both languages.
Why Recruit Action?
Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses.
Only candidates who match hiring criteria will be contacted.
AVICJP00002646
Call Center Representative Agent Work From Home - Part Time Focus Group Panelists
No call center representative agent experience needed. Call Center Representative Agent Work From Home - Part Time Remote Focus Group Panelists. Call center representative agent experience is not necessary. If you are a call center representative agent or someone just looking for a flexible part tim...
Call Center Representative (In Office Sales Position)
As a Call Center/Telesales Representative, you will be responsible for generating calls to potential customers with the main goal to achieve your sales targets. We are looking for an experienced and self-driven Call Center/Telesales Representative to join our team. Connect6 Group is looking to add t...
Call Center Representative Agent Work At Home - Part Time Paid Panelists
No call center representative agent experience needed. Call Center Representative Agent Work At Home - Part Time Remote Paid Panelists. Call center representative agent experience is not necessary. If you are a call center representative agent or someone just looking for a flexible part time remote ...
Call Center Representative (Billing)
Call Center Representative (Billing). Customer service experience, preferably in a call center environment. Ability to handle a minimum of 70+ calls per day, with top performers managing up to 100 calls daily. You’ll provide excellent customer service, address billing inquiries, and work with broker...
Call Center Representative Agent Work At Home - Part Time Paid Panelists
No call center representative agent experience needed. Call Center Representative Agent Work At Home - Part Time Remote Paid Panelists. Call center representative agent experience is not necessary. If you are a call center representative agent or someone just looking for a flexible part time remote ...
Call Center Representative (Billing)
Call Center Representative (Billing). We are seeking a dedicated and professional Call Center Representative to join our client's team in the insurance industry. Handle a minimum of 70+ calls per day, with high achievers managing up to 100 calls per day. Previous customer service experience, prefera...
Jr. Call Centre Representative to support billing inquiries for a large insurance client - 2646
Call Centre Representative to support billing inquiries for a large insurance client -. Contact Center Hours are Monday – Friday 8am – 8pm. Ability to handle a minimum of 70+ calls per day. Provide first in class service to our customers/brokers by supporting billing telephone inquiries in a profess...
Temp Bilingual Call Center Representative (Remote)
Complete after call support functions which include the processing of forms and applications, call disposition and resolution reports/logs as well as required clerical processes and interfacing with other departments. Provide one-call resolutions to customer situations in the attempt to prevent repe...
Bilingual Call Center Representative (French/English)
Bilingual Call Center Representative - (French/English). Customer Relationship Representatives:. Credit Services Representatives:. Conduct primarily outbound calls to our customers, offering guidance and assistance in order to help satisfy the delinquency of accounts. ...
Bilingual Call Center Representative (French/English)
Bilingual Call Center Representative - (French/English). Customer Relationship Representatives:. Credit Services Representatives:. Conduct primarily outbound calls to our customers, offering guidance and assistance in order to help satisfy the delinquency of accounts. ...