Call Center Representative (Billing) We are seeking a dedicated and professional Call Center Representative to join our client's team in the insurance industry.
This role will transition to a hybrid work model, combining on-site and remote work. All initial training will be conducted on-site over approximately two weeks.
What is in it for you :
- Hourly salary of $
- 4-month contract.
- Full-time position : hours per week.
- Weekday schedule : rotating shifts between 8 am and 8 pm, with core shifts determined by tenure and business requirements.
- Hybrid work : 3 remote days, subject to change based on business needs.
- Training : on-site training for 2 weeks.
- Opportunity to work in a dynamic and professional environment.
- Join a passionate and inclusive team of professionals.
Responsibilities :
- Provide "first in class" service to customers and brokers by supporting billing telephone inquiries in a professional, timely, and courteous manner.
- Handle a minimum of 70+ calls per day, with high achievers managing up to 100 calls per day.
- Investigate and resolve discrepancies collaboratively with brokers and underwriters on billing-related matters.
- Serve as Company Ambassadors, supporting inbound insurance / claims inquiries and efficiently directing customers to the appropriate team for further assistance.
- Communicate clearly, effectively, and empathetically with customers via phone and email, resolving issues and describing various programs / services available.
- Accurately interpret and identify customer needs, responding appropriately and professionally.
- Systematically obtain relevant information to ensure seamless customer interactions.
- Take ownership of customer relations through dedicated service and a commitment to follow-through.
What you will need to succeed :
- 1-2 years of experience in a contact center environment.
- Previous customer service experience, preferably in a call center environment.
- Prior customer service experience in a similar role.
- Proficiency in word processing, Excel, and various web-based programs / Windows applications.
- Professional telephone / email talent and etiquette.
- Clear, concise, and supportive communication and interpersonal skills.
- Strong problem-solving skills to analyze and resolve customer concerns.
- Ability to multi-task in a fast-paced environment.
- Quick to adapt to evolving surroundings.
- Excellent attendance and punctuality.
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