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Call center Jobs in Markham on

Last updated: 23 hours ago
Contact Center II- Borrowing English, Cantonese and Mandarin

Contact Center II- Borrowing English, Cantonese and Mandarin

The Toronto-Dominion Bank (Canada)Markham, Ontario
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Show moreLast updated: 22 days ago
  • Promoted
Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupMarkham, ON, Canada
CAD850 weekly
Remote
Full-time + 1
Show moreLast updated: 21 days ago
On Call MAC Artist - MAC Markville - Markham, ON

On Call MAC Artist - MAC Markville - Markham, ON

MACMarkham, Ontario, Canada
CAD16.85–CAD28.3 hourly
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Show moreLast updated: 30+ days ago
Account Analyst - Personal and Commercial Lines Call Centre - 2617

Account Analyst - Personal and Commercial Lines Call Centre - 2617

Randstad CanadaMarkham, Ontario, CA
CAD19.56 hourly
Temporary
Quick Apply
Show moreLast updated: 20 days ago
Senior Clinical Trial IWRS Monitor

Senior Clinical Trial IWRS Monitor

Everest Clinical Research Services IncMarkham, Ontario, CAN
CAD85000–CAD155000 yearly
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Show moreLast updated: 30+ days ago
Bilingual Scheduling Dispatcher

Bilingual Scheduling Dispatcher

BGISMarkham, ON, Canada
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Show moreLast updated: 20 days ago
Personal Lines Insurance Advisor

Personal Lines Insurance Advisor

DGAMarkham, CA
CAD40000–CAD48000 yearly
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Show moreLast updated: 30+ days ago
Equipment Administrator

Equipment Administrator

Bayshore HealthCareMarkham, ON
CAD23.97 hourly
Show moreLast updated: 30+ days ago
Experienced National Property Claims Adjuster

Experienced National Property Claims Adjuster

AvivaMarkham
CAD75000 yearly
Show moreLast updated: 30+ days ago
IMAC / Desktop Technician

IMAC / Desktop Technician

PeopleToGoMarkham, ON, Canada
CAD22–CAD25 hourly
Full-time
Quick Apply
Show moreLast updated: 30+ days ago
Remote Market Research Panel - Call Center Agent Welcome - No Experience

Remote Market Research Panel - Call Center Agent Welcome - No Experience

Apex Focus GroupMarkham, Ontario, Canada
CAD850 weekly
Remote
Show moreLast updated: 20 days ago
Call Centre Supervisor

Call Centre Supervisor

Summit Employment SolutionsMarkham , ON
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Show moreLast updated: 30+ days ago
  • Promoted
Bilingual Customer Service Agent (Fluent in French or Spanish, and English)

Bilingual Customer Service Agent (Fluent in French or Spanish, and English)

The Nationwide GroupMarkham, Ontario, Canada
Full-time
Show moreLast updated: 23 hours ago
Customer Service Resource

Customer Service Resource

Computer TalkMarkham, Ontario
CAD26.82–CAD30.65 hourly
Show moreLast updated: 30+ days ago
Call Center Representative (Billing)

Call Center Representative (Billing)

Recrute ActionMarkham, Ontario, Canada
CAD19 hourly
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Show moreLast updated: 30+ days ago
Customer service / Call Centre

Customer service / Call Centre

CB CanadaMarkham, Ontario, Canada
CAD25 hourly
Show moreLast updated: 30+ days ago
Bilingual - Centralized Call Centre Representative

Bilingual - Centralized Call Centre Representative

Black & McDonaldMarkham, ON
CAD23.75 hourly
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Show moreLast updated: 30+ days ago
Data Center (Lab) Engineer

Data Center (Lab) Engineer

AMDMarkham, ON
CAD123500–CAD171500 yearly
Show moreLast updated: 30+ days ago
Business Operations Director - Data Center GPU

Business Operations Director - Data Center GPU

Advanced Micro Devices, IncMARKHAM, Ontario, Canada
CAD120000–CAD150000 yearly
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Show moreLast updated: 30+ days ago
Customer Service Specialist

Customer Service Specialist

Axelon Services CorporationMarkham, ON
CAD21 hourly
Show moreLast updated: 30+ days ago
Contact Center II- Borrowing English, Cantonese and Mandarin

Contact Center II- Borrowing English, Cantonese and Mandarin

The Toronto-Dominion Bank (Canada)Markham, Ontario
22 days ago
Job type
  • Full-time
Job description

Description

Department Overview

Helping is at the heart of everything we do atour contact centres, and we’re proud of the value that we can deliver from 7am EST – 12am EST, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.

Job Details

What You’ll Do

As the voice of TD, you’ll be passionate about understanding our customers. Whether you’reassisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.

As a valued member of our Contact Centre Team, you will :

Make people’s day : consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.

Solve problems efficiently : resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.

Achieve your goals : consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.

Never stop learning : actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.

Where You’ll Work

After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspacewith a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team.

Job Requirements

What You Need to Succeed

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

High School Diploma or equivalent

English, Cantonese and Mandarin Language Skill

Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)

Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.

Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).

Flexibility, resiliency, and a positive attitude when responding to challenging situations.

Passion to assist customers in resolving unspoken needs by offering consultative advice

Ability to work both independently and as part of a team.

Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We’re hosting in-person training and onboarding sessions at [LOCATION] for12 weeks to ensure you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call.

National Occupation Classification (NOC) Code

14201 – Banking, insurance and other financial clerks (NOC)

Who We Are :

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information :

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only) :

Sans Objet