Network Operations Center Technician

Required Skills and Experience

• 4-6 years of related experience
• Experience with the established corporate telecom infrastructure (LAN / WAN), regulations, policies and operating procedures.
• Experience with the operation, maintenance of fibre optics and wired based transmission system
• Requires knowledge of electrical engineering specializing in telecommunications, including principles of computer science, electronics engineering, electromagnetic theory, radio frequency engineering and structural mechanics to gain an appreciation of design concepts and applications to varying telecom requirements.
• power system applications and other core business and administrative applications like voice / data / video services, LAN / WAN technologies, computer, telephony integration and other telecom enabled applications.
• Requires knowledge of commercial telecom service offerings and tariffs

Nice to Have Skills and Experience

Experience in telecom systems and networks.

Job Description

On a rotating shift basis, assist in the operation of the Integrated Technology Management Center (ITMC Acronym Solutions NOC) by providing front-line support for network issues and provide technical support for reported problems on various telecommunications systems and / or networks, such as LAN / WAN data services, power system telecommunications, voice and commercial services and public sector networks.

Monitor Acronym / Hydro One facilities consisting of microwave towers, Telecom Shelters and POPs and action accordingly.

Provide incident management support to customers with a goal of minimizing outage duration by working with and requesting escalations with various internal and / or external stakeholders (e.

g. telecommunications carriers, vendors), as required. Perform all aspects of Incident Management for all networks on the current ticketing system, including investigation, triage and correlation of alarms.

Escalate network issues or problems to the responsible Team Lead, on- call Team Lead or Manager, as required. Conduct shift turnover meetings.

Perform incident Impact Analysis and document affected services during high priority events.

Manage all aspects of the execution of planned telecom changes / outages required to support the maintenance of the network.

Participate in Emergency ITMC backup testing at Acronyms backup facility.

Assist in special projects or assignments, such as : participating in a committee as a member, participating in interdepartmental studies on telecom-related issues, assisting in developing standard specifications and policies and procedures, assisting in the evaluation of new products and / or services.

Assist in the planning and implementation of current and future work programs. Recommend changes and maintain knowledge on new products and services, techniques, procedures, designs etc.

that will result in work programs.

Assist in the development, implementation and provisioning of designs for telecommunications systems to meet or enhance the reliability needs of the power system Assist in the development and preparation of engineering designs, design specifications, cost estimate, resource requirement and instructions for work or projects for telecommunication facilities.

Assist in the provision of specialized engineering information, education and assistance to other units in the division and other Business Units in the corporation.

Monitor acceptance testing and alarms testing, and remotely and inspect telecom facilities, as required.

Compensation : $30 / hr to $50 / hr

$30 / hr to $50 / hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.