Manager, Product Development

Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification.

Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings.

We are a company that believes strongly in the health, safety and wellness of our people. Enercare is a place where careers are made.

We take pride in caring for and continually striving to make a positive impact in the communities we operate in. In our values and our ambitions, we embrace change, and support our team members along the way.

Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick.

We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future.

Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP ( Brookfield ), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.

Summary :

The Manager, Product Development is responsible for planning, forecasting, and executing the introduction of new residential products and the evolution of existing products across Enercare’s Home Services division.

They will participate in cross-functional work teams across Marketing, Sales, Field, Operations, Marketing Communications, Call Centre, and Supply Chain and they will work externally with existing and new vendor partners.

The Product Development team will translate the needs of the Home Services segment into a product roadmap that will nurture and grow Enercare’s segment leadership.

They will prioritize customer intimacy, the development of strong value propositions and a continued competitive advantage as a strategy to deliver against the short- and long-term business plan.

This position is supported by the Director, Product Development and will be part of a growing team of product development professionals.

Your efforts and decisions will have a direct and immediate impact on the company’s success. This position is involved in product development across all our portfolios including HVAC, Hot Water, Maintenance and Protection Plans, Electrical and Plumbing Services and Air and Water Treatment.

As an industry undergoing massive shifts in technology and competition, a desire to learn, lead and win is a must.

This is a great opportunity for a customer-centric, data-driven, process-obsessed, execution-focused, forward-thinking product professional looking to join a growing organization positioned to be the premier provider of essential home, commercial services and energy solutions in North America.

Key Responsibilities :

• Development of Product POVs that highlight industry and market trends to tangibly address new market opportunities and / or gaps in existing product portfolio
• Participate in the co-development of a forward-looking product roadmap including product selection, market evaluation, value proposition development, customer journey mapping, business case development and forecasting across line extensions and net new products
• Act as a core member of the New Product Introduction (NPI) committee, owing the intaking and evaluating of new product opportunities for their respective portfolios
• Co-lead successful product releases, managing activities across the entire end-to-end customer experience. Key activities will include multiple streams of work - change management, marketing campaigns, beginning / during / post sales customer support, accounting and billing, field operations and training
• Build monthly, quarterly, and annual NPI and executive reports
• Manage existing and lead new vendor selection
• Partner with the Product Management and Marketing team to develop pricing and offer strategies
• Partner with internal groups such as Marketing, Training, Call Centre, and Marketing Communications to execute go-to-market plans

Desired Qualifications :

• At least 2-5 years’ experience in a product development and / or management role
• Previous experience working in an innovation team or incubator (you thrive in white space)
• Expert level product management skills, specific to new product development process and implementing Stage Gate processes.

CSPO and / or PMP certification being an asset

• High technical proficiency, with the ability to quickly grasp technical concepts
• Must be a self-starter with a curiosity to tackle problems from a business / financial, operational, and customer perspectives
• Strong financial acumen, specific to the development of business cases, financial models and unit economics
• Experience in home services, utilities or energy sector being an asset
• Exceptional verbal & written communication and presentation skills to multiple audience types, including Senior-level executives and field teams.
• Demonstrated ability to collaborate with diverse cross-functional teams to achieve results
• An obsession with innovation that yields measurable business growth

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law.

Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations.

All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.