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Assistant manager Jobs in Markham, ON

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Last updated: 4 days ago

Assistant Manager - Fraud Deterrence (overnight)

ScotiabankScarborough, ON, CA
Full-time

Champions a customer focused culture to deepen customer relationships and leverage broader Bank relationships, systems and knowledge.Ensure that the customer service provided is of the highest qual... Show more

Executive Assistant.

Warehousing & DistributionScarborough, ON, CA
Full-time
Quick Apply

Looking for an EXPERIENCED AND VERSATILE Executive Assistant.We are looking for an amazing  Executive Assistant who is: Passionate, dedicated and willing to persevere in the face of adver... Show more

Assistant Manager

ArdeneScarborough, Toronto, ON, Canada
Full-time

Want to be part of an amazing team? If you’re a vibrant and highly motivated leader with an interest in fashion retail – we want to hear from you.Store Manager to achieve sales objectives, improve ... Show more

Assistant Manager

MICHAEL KORSMK Vaughan Mills ACC
CA$60,000.00 yearly
Full-time

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.If you enjoy working in a creative, fast-paced environment, then we would love to ... Show more

HR Assistant

Huawei Technologies Canada Co., Ltd.Markham, ON, CA
Temporary

Huawei Canada has an immediate 12-month contract opening for an HR Assistant.As a strategic partner supporting all of Huawei Canada, the Human Resource Department plays a pivotal role in attracting... Show more

Assistant Restaurant Manager

Tim HortonsNorth York, ON
Full-time

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board.When you work at Tim Hortons, you’ll feel right at home.It’s a fun, flexible en... Show more

Finance Manager

Vaco by HighspringMarkham, ON, CA
CA$120,000.00 yearly
Permanent

Our client is an investment company.This role is within the Funds Finance and Operations team of the Infrastructure group and will be part of the team responsible for fund operations reporting requ... Show more

 • Promoted

Assistant Service Manager

Farm Boy Inc.Richmond Hill, Ontario, Canada
Full-time

Be part of what makes us different.As a key member of the leadership team at the front end, you’ll work alongside the Department Manager to deliver exceptional service, strong operational performan... Show more

Junior Assistant Service Manager - Markville Toyota (MVT)

WEINS Auto GroupMarkham, Ontario, Canada
Full-time

Weins Auto Group is looking for a Junior Service Advisor (Junior Assistant Service Manager) at Markville Toyota.We are looking for a highly motivated and customer-centric individual to join our ser... Show more

Assistant Condominium Manager

FirstService ResidentialNorth York, ON, CA
Full-time

Assistant Condominium Manager (Toronto).FirstService Residential is owned by FirstService Corporation, a proudly Canadian company and one of Canada’s great business success stories.FirstService Res... Show more

Assistant Store Manager

Rogers CommunicationsThornhill, ON, CA
Full-time +1

Our branded retail team is at the heart of our success.We represent the welcoming spirit of our company.Our retail teams are outgoing and approachable individuals who understand how our products an... Show more

Nanny Wanted - Part Time House Manager/Family Assistant Stouffville

CanadianNanny.caWhitchurch-Stouffville, Ontario, Canada
Part-time

We are a busy, professional family with two young children (a preschooler and an infant) looking for a warm, organized, and proactive House Manager / Family Assistant to help keep our household run... Show more

 • Promoted

Executive assistant

Agents Are UsMarkham, ON, Canada
Permanent

Heures de travail: 44 to 48 hours per week.Secondary (high) school graduation certificate.Compile data to prepare documents.Prepare reports and others documents for consideration and presentation t... Show more

Assistant Store Manager

Genuine Canadian CorporationVaughan, ON
Full-time

If you are a CURRENT Carter’s employee, do not apply via this external application.Search "Browse Jobs" in Workday to apply internally.As an Assistant Store Manager, you will be the first face of t... Show more

Executive Assistant & Office Manager

King International Advisory Group Inc.Richmond Hill, ON, CA
Full-time
Quick Apply

King International Advisory Group Inc.We are looking for a motivated and ambitious individual to join us in a dual role as Executive Assistant and Office Manager.Working directly with our executive... Show more

Licensed Assistant Manager-Thornhill, ON-LensCrafters

EssilorLuxottica GroupThornhill, ON, CA
Full-time

Benefits/Incentive Information.LensCrafters is a place for visionaries.We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.Everything we do is cent... Show more

Assistant Project Manager

EBC Inc.North York (Hillcrest Village), ON, ca
Full-time

For more than 50 years, the building team has been giving life to countless construction projects, distinguishing itself by the high quality of its work, respecting the highest industry standards a... Show more

Assistant Store Manager

Lee ValleyVaughan, ON, CA
CA$48,000.00 yearly
Full-time

Job Title: Assistant Store Manager.Since 1978, Lee Valley has recognized that for many, woodworking and gardening are more than just hobbies.Lee Valley Tools enjoys a proud history of providing hig... Show more

Assistant Manager - Fraud Deterrence (overnight)

ScotiabankScarborough, ON, CA
Full-time

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Contributes to the overall success of Fraud Deterrence (FD) by ensuring specific individual goa... Show more

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Assistant Manager - Fraud Deterrence (overnight)

Assistant Manager - Fraud Deterrence (overnight)

ScotiabankScarborough, ON, CA
30+ days ago
Job type
  • Full-time
Job description

Is this role right for you?

In this role, you will:
  • Champions a customer focused culture to deepen customer relationships and leverage broader Bank relationships, systems and knowledge. Ensure that the customer service provided is of the highest quality by:
  • Prioritizing all requests for information, establishing response times and escalating requests to your manager for resolution as necessary, based on workload;
  • Review each case/alert and make a decision including any instances that may involve some uncertainty or with less than perfect information. All the facts that will support the reason for the decision must be clearly documented and saved within applicable
  • Analyzing each case/alert and investigating as required, by; o Reviewing customer account information in respect to the case/alert, summarizing the referential information using the case management tool(s) and determining if/how to investigate the account(s) activity;
  • Investigating item(s) by reviewing available documents and/or account history, supporting documentation (e.g. bank statements, cheques), and/or reviewing for related previous incident/alerts and/or by contacting the Customer, Branch or relevant Business Line;
  • Assisting the Department in identifying potential fraud trends to reduce losses and costs to the customer and/or Bank;
  • Ensuring concerns and/or notifications of unusual/fraudulent incidents are referred to applicable stakeholders for the appropriate measures to be taken in order to address the activity;
  • Keeping either the customer, relevant Business Line/Stakeholder and/or other External Partners informed of decisions and confirm the outcome of case/alerts where required.
  • Identifying Fraud through completions of thorough review of the case/alerts through completion of thorough review of the case/alerts information and account history which includes up to a 90-day review of all activities for customers with known fraud concerns;
  • Ensuring all recommended actions have been recorded, appropriate systems have been updated, and required documentation is logged within the case management system(s)
  • Communicating findings to the appropriate stakeholders or outcomes to the customer;
  • Taking the necessary measures to terminate problematic customer relationships and ensuring that all administrative activities surrounding the termination are completed by the appropriate partners. Where necessary, filing Unusual Transaction Reports to ensure compliance with AML regulatory requirements.
  • Contribute to the overall effectiveness and efficiency of the Department by:
  • Maintaining ownership of work received through case/alert system and identifying, investigating and escalating new fraud patterns that are identified using various systems;
  • Assisting when required specifically when volumes exceed the standard work day;
  • Assisting the department in identifying potential fraud trends to reduce losses and cost to the Bank;
  • Recommending changes to existing detection rules to adjust to newly identified fraud patterns as well as developing communications to advise Stakeholders of new and emerging fraud trends;
  • Escalating to Management any incidents/alerts that cannot be completed on a timely basis or within the department’s defined SLA;
  • Identifying, analyzing and recommending changes to current departmental processes that may increase Customer Satisfaction and/or efficiencies within the department
  • Identifying common traits with case/alerts to assist the Department in reducing the risk to the Bank;
  • Escalating and communicating concerns and required next actions to applicable stakeholders or customers.
  • Contributes to the team’s development and growth by championing the creation of relevant training content and assisting with the oversight of the development of new hires to Fraud Deterrence and the up-skill of existing team members. The Assistant Manager may provide informal direction and coaching to team members.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champions a high performance environment and contributes to an inclusive work environment.

Education / Experience / Other Information

  • Post-secondary education and/or a minimum of 2 years of relevant experience in Banking.
  • Existing banking experience with previous Fraud or Commercial experience an asset.
  • Fully bilingual in both English and French (oral and written) an asset.
  • Technological aptitude and the ability to quickly adapt to new systems and processes
  • Sound understanding of Retail, Small Business and Commercial Banking activity and practices.
  • Superior communication skills; verbal, written and electronic.
  • Thorough knowledge of the Bank’s delivery channels, products, benefits and services.
  • Working knowledge of industry and common trends and information regarding fraud detection/prevention.
  • Strong analytical skills to make rational and logical deductions at times with limited information.
  • Ability to gather, analyze, organize, document and present large volumes of information in a succinct and organized manner. This includes reporting that would be distributed to upper leadership
  • Working knowledge of the tools used in the department (e.g., Pega, PRM, Certapay, CIS, D3 , Intralink including UTR filing, etc.).
  • Thorough knowledge of the Bank’s systems (e.g., CIS, FFT, AS400, IntraLink applications etc.).
  • Through knowledge of PC applications (e.g., Microsoft Office (MS Word, Excel & Power Point), Outlook, etc.).
  • Standard business hours however subject to change to meet the demand of our customers located across Canada

Working Conditions

This position is primarily non-physical and work is in a standard office-based environment with personal computer. Non-standard hours are a common occurrence.

Shift: Tuesday to Saturday 10:00pm to 6:00am