Lead Product Owner, Digital Adoption, Director

Lead Product Owner, Digital Adoption, Director page is loaded Lead Product Owner, Digital Adoption, Director Apply locations Toronto, Ontario Waterloo, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR24041968 We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working Arrangement HybridJob DescriptionIn this role you will : Own the Digital Customer Leader Dashboard which measures progress against digital transformationDeliver timely and accurate global KPI results aligned with digital customer leadership best practicesChampion adoption of the dashboard, ensuring it reflects essential KPIsCollaborate with digital product managers to set ambitious targets and pivot strategies when neededCurate the Digital Adoption Playbook, integrating internal and external best practicesSource and report digital adoption benchmarks to ensure an outside-in perspectiveDeep dive into KPI data and customer journeys to drive informed decision-makingLead cross-functional teams using lean agile practices to optimize deliveryIncorporate feedback from stakeholders to continuously enhance product featuresEnsure data quality and governance principles are upheld, with a focus on automationThe ideal candidate is : A persuasive communicator adept at engaging executivesPassionate about emerging digital technologies and their impact on user experiencesComfortable navigating technical discussions with developers and making strategic trade-offsOrganizational savvy with a knack for influencing actionIntellectually curious and thrives in ambiguous environmentsWhat you need : 7+ years of digital product management experience with a comprehensive understanding of digital engagement5+ years as a lean agile practitionerExperience with Power BI is advantageousBackground in Financial Services / Insurance is a plusMBA or equivalent degree preferredProduct Management certification is desirable#LI-HybridAbout Manulife and John Hancock Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.

4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under 945’ in Hong Kong.

Manulife is an Equal Opportunity Employer At Manulife / John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process .

All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies .

To request a reasonable accommodation in the application process, contact [email protected] . Salary & Benefits The annual base salary for this role is listed below.

Primary Location Toronto, OntarioSalary range is expected to be between$103,050.00 CAD - $185,490.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.

com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training.

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

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