Technical Support Analyst
On behalf of our client in the Banking Sector, PROCOM is looking for a Technical Support Analyst.
Technical Support Analyst Job Description
Meaningful work is fueled by meaningful performance and career development conversations with your manager
Transform business requirements and research into winning delivery solutions that meet performance goals
Able to connect with the business and work on their requirements
Rigorously build and test applications
Systems administration : monitor, configure, back-up, authenticate, tune
Aim for defect-free programming, create and maintain quality code, provide support during testing cycles and post-production deployment, engage in peer code reviews.
Contribute to project plans, estimations and status updates
Identify issues, develop and maintain processes that address and resolve them, (communicate with stakeholders as needed)
Primarily focus on day-to-day activities
Make enhancements and troubleshoot
Configure and develop custom components with technology partners (analysts, developers, designers etc.) to meet requirements and goals
Make sure applications are free of common coding vulnerabilities (and follow standard security practices)
Complete unit and integration testing (per standards and design specs)
Take part in scope assessment, risk and cost analysis
Stay on top of state-of-health monitoring and monthly SLA targets
Apply and share technical expertise during incident management life cycle (e.g., analyze reports and outages, perform impact assessments, facilitate stakeholder communication)
Technical Support Analyst Mandatory Skills
2 years' relevant experience
MS ACCESS (Front end programming)
Visual Basic 6 (RDO / ADO)
ASP.Net (C# / VB.NET / ADO.NET)
MS SQL SERVER (PL / SQL; T-SQL)
GITHUB / BITBUCKET (Source Code Versioning)
Experience with SSRS / SSIS packages
ServiceNow
Sound knowledge of the business, technical environment, standards, processes, procedures, programming languages and operating systems
Readiness and motivation to work on low to moderately complex tasks under general supervision
Ability to develop program specifications
Adapt, integrate, code, test and debug programs, as well as execute several components of the development life cycle.
Commitment to and belief in the quality of your deliverables
Technical Support Analyst - Assignment Start Date
ASAP 6 months to start
Technical Support Analyst - Assignment Location
Toronto, ON Work Hybrid
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