Operations Manager

Our client within housing development requires an Operations Manager to join their team. In this newly created role, you will be the go-to person for all things operational and will play an important part in creating and maintaining consistency, organization, and a high-quality support foundation for our team’s work.

There is a little bit of everything in this role operational support for HR, IT, and marketing, executive admin support, event planning, and special projects.

They are looking for someone who is energized by a variety of tasks and who is not afraid to take on new responsibilities as they come up.

To be successful on our team, you have a high level of personal responsibility, you are resourceful and organized, and you are genuinely interested in supporting an efficient and caring team and company experience.

You also understand that operational needs and challenges will shift and change as the company continues to grow, and you are excited and able to shift and change along with the team.

Responsibilities :

• Coordinating meetings and proactively managing calendar
• Tracking and completing follow-ups and document flows
• Assist in creating and editing memos, presentation materials, etc.
• A wide variety of administrative support tasks
• Organizing and hosting major events (e.g., industry social event, major partnership meetings, annual company retreat, December holiday dinner, etc.)
• Organizing recurring company events (e.g. monthly field trips, monthly group workout, monthly in-office massage, etc.)
• Improving workflows for recurring tasks, e.g. establishing and updating checklists, automating or streamlining report drafting and distribution, refining operational framework for weekly team meetings, etc.
• Manage moving to a new office in 2026, with direction from management and collaboration from colleagues.
• Support recruiting and onboarding (e.g., document flow and filing, setting up offices / desks, ordering business cards, arranging new employee photos, website updates, orientation meetings and flows, key date tracking and reminders, etc.)
• Provide operational and scheduling support recurring management tasks (e.g., goal setting cycles, performance review cycles, paperwork for promotions, and raises)
• Benefits administration, document filing, and system updates (using HR platform)
• Selecting and overseeing third party support related to software and hardware
• IT hardware - ordering new hardware, updating or replacing older hardware, etc.
• IT software tracking and renewing licensing for Adobe Pro, Zoom, Slack, HR platform, Office 365, etc., and identifying and rolling out additions as identified by management (e.

g., AI notetaker, project management platform)

• Working with external designers and ordering branded company items for team events and new employee onboarding (e.g., t-shirts, hats, tote bags, water bottles, etc.)
• Coordinating external holiday greetings including email distribution list, holiday card design, physical card mailing, digital card distribution, and physical gifts
• Marketing and communications tasks as directed by management (e.g. recurring social media posts, applying to awards programs, sponsoring events, etc.)
• Facilities management (e.g., liaising with building property manager, etc.)
• Phone administration (office lines and cell phones)
• Manage general company email inbox and voicemail box
• Backup, support, and process improvement for existing office operations (e.g., purchase of office supplies, mail and courier, weekly grocery order, equipment purchase and repair, meeting room prep, office décor and furniture, etc.)

Role requirements :

• 5+ years of administrative or operational support experience, ideally in a growing, entrepreneurial, and professional workspace.
• Ready and enthusiastic to work full-time on-site at our Yonge + Eglinton office.
• Technology doesn’t scare you, you have a high level of competence with Microsoft Office 365 applications (Word, Excel, Outlook, and PowerPoint), and are motivated to develop additional technical skills and software knowledge.
• Resourceful. You are that person who strives to figure out how to get things done.
• Master juggler (that likes juggling). You can handle a lot of different priorities at one time, and you like your workday looking like that.
• You care about communication. Whether it’s written or verbal, people know what you want, what you mean, or what you're asking for.
• Detail-oriented. You are a stickler for the details in all that you do.
• People person. You enjoy building and nurturing positive working relationships within our team and the many other people we regularly deal with.

TDS Personnel is an equal opportunity employer and is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Accommodations within reason due to a disability or medical need are available on request for candidates taking part in the recruitment process.