Operations Manager - Canada

About the Company

Cybereason is on a mission to reverse the adversary advantage by empowering defenders with ingenuity and technology to end cyber attacks.

Talking of technology, we posted the best results in the history of MITRE ATT&CK Evaluations and were named a leader in the 2023 Magic Quadrant for Endpoint Protection Platforms by Gartner Inc.

Cybereason is the champion of today’s cyber defenders, providing operation-centric attack protection. Our defence platform moves beyond endless alerting to instead recognise, expose, and end malicious operations before they take hold.

At Cybereason, you'll be at the forefront of revolutionizing cybersecurity. Imagine working in a dynamic, innovative environment where your ideas are not just heard but celebrated.

Here, you'll collaborate with a team of the industry's brightest minds, tackling sophisticated cyber threats and developing cutting-edge solutions.

Our mission is clear : to empower defenders and protect organizations from the most advanced cyber attacks. With access to state-of-the-art technology and continuous learning opportunities, you'll grow your skills and career while making a real impact.

Join us at Cybereason, where your contributions will shape the future of cybersecurity and safeguard the digital world.

Position Summary :

We are seeking a dynamic and experienced Operations Manager to support Digital Forensics and Incident Response (DFIR) teams and manage operational activities, particularly focusing on cybersecurity projects, attention to detail, and relationship management.

The ideal candidate will have a strong background in project management, excellent interpersonal skills, and the ability to drive efficiency and effectiveness in our operations.

Key Responsibilities :

• Operational Oversight :
• Manage day-to-day operational activities to ensure smooth and efficient business processes.
• Develop and implement operational policies and procedures to improve productivity and efficiency.
• Cybersecurity Project Management :
• Lead and manage cybersecurity projects from initiation to completion, ensuring all project objectives are met.
• Develop detailed project plans, including scope, budget, timeline, and resource allocation.
• Coordinate with cross-functional teams to ensure project milestones are achieved on time and within budget.
• Monitor project progress and adjust plans as needed to meet changing requirements and priorities.
• Conduct risk assessments and implement mitigation strategies to address potential project risks.
• Cyber Relationship Management :
• Build and maintain strong relationships with clients, stakeholders, and partners in the cybersecurity domain.
• Serve as the primary point of contact for client communications, addressing any issues or concerns promptly.
• Understand client needs and develop tailored solutions to meet their cybersecurity requirements.
• Ensure client satisfaction by delivering high-quality services and support.
• Performance Monitoring :
• Monitor and analyze key performance indicators (KPIs) to track operational performance and identify areas for improvement.
• Prepare and present regular reports on operational metrics, project status, and client satisfaction.
• Implement continuous improvement initiatives to enhance operational efficiency and effectiveness.
• Foster a collaborative and inclusive work environment that encourages teamwork and innovation.
• Collaboration and Communication :
• Work closely with other departments, including IT, sales, and customer support, to ensure alignment and coordination of activities.
• Communicate effectively with senior management to provide updates on operational activities and strategic initiatives.

Preferred Qualifications :

• Bachelor's degree in Business Administration, Operations Management, Information Technology, or a related field.
• Proven experience in operations management, project management, or relationship management, preferably in the cybersecurity industry.
• Strong understanding of cybersecurity principles and best practices.
• Excellent project management skills with the ability to manage multiple projects simultaneously.
• Exceptional interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and make informed decisions.
• Proficiency in project management software and tools.

Preferred Qualifications :

• Certification in project management (e.g., PMP, PRINCE2) or cybersecurity (e.g., CISSP, CISM).
• Experience working in a fast-paced, dynamic environment.
• Knowledge of industry standards and regulations related to cybersecurity.

Compensation

Base pay : $150,000 - $225,000

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role.

Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions.

This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and / or stock bonus.

More About Cybereason :

Our culture and how we operate reflects in our shared values. Our #Defenders are individuals with diverse skill sets and backgrounds who are driven to innovate and scale with our growing organization.

We are a team that strives to learn from each other, solve challenging problems, and work collaboratively toward our goal of reversing the adversary advantage.

Core Values :

• Win As One : The power of an individual is less than the power of a team.
• Ever Evolving : Change keeps us at the forefront, so we encourage it.
• Daring : To achieve the impossible, we must dare to be different.
• Obsessed with Customers : We believe gaining our customers’ trust is the most important part of what we do.
• Never Give Up : We are tenacious and resilient, and we never stop.
• UbU : We believe people can only unlock their full potential when they work somewhere that accepts who they are.

If these values resonate with you and our vision excites you, join us today and help us end cyber attacks from the endpoint to everywhere! #Defenders

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.

At Cybereason we are dedicated to building a diverse, inclusive, and authentic workplace (#uBu), so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

You may be just the right candidate for this or other roles.