Agency nurse Jobs in Toronto, ON

Toronto Pearson is transforming. Now’s the time for your career to fly.

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you?

• An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community.
• Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
• A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.

What can you expect from this position?

Reporting to the Associate Director, Terminal Planning, the Manager, Government Agency Operations is a pivotal role accountable for optimizing the performance of our Government Agency Partners, ensuring excellence in standards, key terminal processes, and seamless passenger flows through agency spaces. This position involves establishing and maintaining strong operational relationships with local Government Agency teams, while diligently monitoring KPIs and SLAs. You will also collaborate extensively with internal teams overseeing Operational Readiness, Activation, and Transition (ORAT) and Agency Relationships, and work directly with Government Agencies on introducing or amending policies, regulations, and programs that impact operations, including developing crucial mitigation plans for construction impacts from major projects like LIFT and large significant events.

As Manager, Government Agency Operations, you will:

• Lead the optimization of Government Agency Partner performance, ensuring adherence to established SLAs and KPIs for smooth passenger processing.
• Manage the execution and continuous improvement of key Government Agency programs (e.g., Verified Traveller, Nexus), providing performance feedback to relevant stakeholders.
• Conduct in-depth data analysis to identify root causes of operational failures, IRROPs, and non-conformances, driving data-driven decisions and future enhancements in agency spaces.
• Develop and implement comprehensive operational plans, including stanchion setups, metering plans, and SOPs, to ensure efficient passenger flow through agency spaces.
• Collaborate with the Operational Readiness, Activation, and Transition (ORAT) team to develop robust contingency and mitigation plans for LIFT construction and large significant events.
• Establish and maintain strong operational relationships with local Government Agency teams and internal stakeholders, fostering collaboration and driving operational consistency.
• Ensure the GTAA meets all Agency Facility requirements as outlined in agreements, implementing corrective actions and addressing systemic infrastructure challenges.
• Manage, coach, and develop direct reports, fostering a high-performing team by providing strategic clarity, empowering decision-making, and delivering meaningful feedback.
• Oversee the preparation and management of reimbursable cost recovery budgets for US CBP and other cost recovery models.
• Act as a key escalation point for systemic issues related to Government Agency program performance, driving accountability and resolution.

This is the role for you, if you have:

• 5+ years of experience in business/aviation management or equivalent experience.
• 3+ years of leadership experience, preferably managing direct reports and leading small teams.
• Deep knowledge of complex operations and regulations, with the ability to quickly learn, anticipate operational impacts, and develop robust contingency plans within a highly regulated environment.
• Proven ability to build and manage relationships, influence, collaborate, and negotiate cross-functionally with internal and external stakeholders, including unionized environments, to achieve results with diplomacy, tact, and clear, confident communication.
• Strong independent problem-solving and conflict resolution skills, demonstrated decision-making capabilities, proficiency in data management (Outlook, Excel, PowerPoint), and the ability to manage multiple competing priorities to meet tight timelines.
• A valid Ontario Driver’s License.
• A Post-Secondary Diploma or Degree in Aviation Management, Business Management, or a related field.
• Ability to obtain and retain a Transportation Security Clearance.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.

This position is exempt from Ontario's 2026 pay transparency requirements under Regulation 476/24.