Job Summary
Reporting to, Manager, Training and Systems Support, this position supports the Technical Operations Aircraft maintenance management system (AMOS) with process improvements relating to maintenance planning and technical records.
Including process flows, system workflows, scheduler tasks, technical assistance and organisational configurations and settings.
Duties & Responsibilities Support Technical Operations by providing process improvements and technical support to users Document maintenance planning and technical records related processes and support training development for end users User acceptance testing and validation of AMOS processes Implement configurations and settings upon request from departments to improve the organisational use of AMOS Provide complex report requirements to ACC teams for development Support department reporting requirements through workflows and scheduler tasks Assist in the implementation of new and updated AMOS programs Participate in regular organisational meetings Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations;
understand, comply and promote the Company Safety Policy Behavioural Competencies Concern for Safety : Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork : Working collaboratively with others to achieve organizational goals. Passenger / Customer Service : Providing service excellence to internal and / or external customers (passengers).
Initiative : Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Results Focus : Focusing efforts on achieving high quality results consistent with the organization’s standards.
Fostering Communication : Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications Must have experience working in aviation maintenance planning and / or technical records departments Must have experience with aviation maintenance management software systems, AMOS experience an asset High level of computing and software skills / knowledge Ability to work independently and as part of a cohesive unit Ability to manage time effectively in a fast-paced and flexible work environment Good written and verbal communication skills
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