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Technical Implementation Specialist
GeoTraceability by OPTELToronto, ON, CanadaSalesforce Technical Specialist
BMOToronto, Ontario, Canada- Promoted
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Bank of MontrealToronto, ON, Canada- Promoted
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S2 Canada IncToronto, ON, Canada- Promoted
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The Value Builder SystemToronto, ON, Canada- Promoted
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GlowsOld Toronto, ON, Canada- Promoted
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Give and Go Prepared FoodsToronto, ON, Canada- Promoted
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Government of CanadaToronto, ON, Canada- Promoted
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Randstad CanadaToronto, Ontario, CA- Cambridge, ON (from $ 55,458 to $ 159,496 year)
- Dartmouth, NS (from $ 71,850 to $ 152,623 year)
- Etobicoke, ON (from $ 72,827 to $ 135,041 year)
- Edmonton, AB (from $ 62,509 to $ 130,485 year)
- Sherwood Park, AB (from $ 57,499 to $ 130,228 year)
- Dorval, QC (from $ 65,813 to $ 130,061 year)
- Toronto, ON (from $ 71,064 to $ 130,017 year)
- Brampton, ON (from $ 71,213 to $ 130,000 year)
- Old toronto, ON (from $ 69,266 to $ 129,642 year)
- Burlington, ON (from $ 68,518 to $ 128,997 year)
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Technical Implementation Specialist
GeoTraceability by OPTELToronto, ON, Canada- Full-time
Certified B Corp, OPTEL is one of the world’s leading providers of traceability systems. Our mission : to use innovative technologies to build a better world through responsible capitalism.OPTEL’s renowned solutions ensure the quality of health products and help combat the counterfeiting of medications and medical devices worldwide. The company also adapts its technologies across various industries—from healthcare to smart manufacturing and beyond—so that all can benefit from global traceability. OPTEL’s expertise empowers industries to measure, inspect, control, and track a wide range of elements to improve product quality and promote more responsible resource use.
Summary
Under the supervision of the Technical Implementation Manager (TIM), the Technical Implementation Specialist (TIS) serves as the primary liaison between OPTEL and its customers. The TIS is responsible for guiding clients through every phase of the implementation journey—from initial kick-off to full-scale rollout and beyond. This role requires a deep understanding of customer requirements and the ability to effectively communicate those needs to Product Management to inform the platform roadmap.
The TIS also monitors and reports on key performance metrics such as on-time delivery, scope deviations, implementation margin, bug counts, time to resolution, and repeat work time standards.
Key Responsibilities
- Refine and validate technical project requirements
- Configure the platform to align with contract terms and specific client needs
- Develop custom dashboards or system connectors as needed
- Act as a Subject Matter Expert (SME) and provide Level 3 technical support to customers
- Produce comprehensive technical documentation for delivered solutions
- Conduct customer training sessions to ensure smooth adoption
- Analyze system and project performance to drive continuous improvement
Required Skills And Qualifications
What We Offer
OPTEL is an equal opportunity employer. We believe diversity is essential to fostering innovation and creativity. We welcome and encourage applications from individuals of all backgrounds, cultures, gender identities, sexual orientations, abilities, ages, and beliefs. We are committed to providing a fair and inclusive recruitment process where every candidate is evaluated solely on their qualifications, skills, and potential. At OPTEL, each employee’s unique perspective contributes to our collective success, and we celebrate the richness that diversity brings to our team.
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