Director of Community Oncology & Patient Experience

For the full profile, including Key Leadership Accountabilities , visit https : / / www.mnp.ca / en / services / consulting / executive-recruiting / career-opportunities / director-of-community-oncology-and-patient-experience-cancercare-manitoba

ABOUT CANCERCARE MANITOBA

CancerCare Manitoba (CCMB) is the provincially mandated cancer authority and is responsible for setting strategic priorities and long-term planning for cancer and blood disorders.

CCMB provides clinical services to both children and adults. The cancer services the organization provides to Manitobans include prevention, early detection, diagnosis, multidisciplinary cancer treatment, and survivorship.

CCMB is also responsible for radiation protection throughout the province.

CancerCare Manitoba works closely and collaboratively with service delivery organizations to deliver quality cancer services to Manitobans close to home.

The organization’s multidisciplinary approach to patient care attracts experts in medical, radiation, and surgical oncology, hematology, the best and brightest scientists, passionate nursing staff, and other dedicated healthcare professionals.

ABOUT THE DIRECTOR OF COMMUNITY ONCOLOGY AND PATIENT EXPERIENCE

Reporting to the Chief of Clinical Operations, the Director oversees and leads the community oncology and patient experience portfolios.

Working with partners is crucial for the successful delivery of cancer services. In the community oncology portfolio, the Director will work with internal and external stakeholders to ensure the delivery of quality and safe care to Manitobans with cancer across the province.

This includes program planning, education, evaluation, and a commitment to culturally safe, effective, and efficient patient care.

The portfolio encompasses Indigenous health, underserved populations programs, provincial patient navigation, and education.

Patient experience is of utmost importance in all cancer services and activities. The Director will inspire and lead staff to implement integrated, person-centered care and service delivery models for CancerCare Manitoba (CCMB) through the Hope and Healing program, including psychosocial oncology programs, patient and family support services, patient education / information, and other services.

The Director of Community Oncology and Patient Experience provides leadership and direction for the overall management of the assigned programs and / or services including overseeing multiple program / service areas, creating and facilitating an environment of evidence-based care and culturally aware practices.

The Director establishes strategic direction and develops strategies and operational plans that effectively support the delivery of cancer services.

Strengthening and expanding provincial education, training, and information strategies for multi-disciplinary team members and our patients is a key component of this position.

Responsibilities include identifying service and budget priorities, allocating resources, program development, planning of goals and objectives, coordination of service delivery systems, and establishing and monitoring benchmarks and quality indicators.

The Director acts as an influencer and leader on health equity, social determinants of health, and cultural diversity and inclusion as they pertain to patient services, experience, and outcomes.

This position is accountable for providing person-centric operational management in a financially responsible manner. Collaboration with leadership, internal teams, and external stakeholders is essential to support patients accessing quality cancer services.

The Director functions independently and utilizes strategic and innovative approaches to the planning and delivery of care.

EDUCATION AND EXPERIENCE REQUIRMENTS

A minimum of seven years of progressive leadership in a publicly funded health services organization, combined with a minimum of five years of management in healthcare and three years of program planning, development, and implementation.

Candidates must have post-secondary education, training, and / or experience equivalent to a Masters degree in a relevant discipline such as, but not limited to, nursing, health services, health care administration, or business administration.

• Demonstrated strong organizational, interpersonal, communications and leadership skills.
• Demonstrated ability to adeptly manage multiple requests with exceptional time management skills.
• Ability to create and maintain strong stakeholder relationships, including ability to enforce health care standards.
• Proven ability to negotiate and mediate resolutions to complex situations.
• Ability to lead people, manage change, develop strategy, and execute plans.
• Knowledge of health equity issues and social determinants of health and their impact on patient outcomes and experience.
• Understanding of various reports, including Truth & Reconciliation Commission's 94 Calls to Action (2015).
• Model and support full team commitment to Indigenous Cultural Safety and anti-racism.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada and in healthcare.
• Knowledge of social, economic, political, and historical realities impacting Indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports.
• Ability to communicate effectively orally and in writing, including the ability to make effective presentations to a wide range of audiences.
• Ability to provide education and support to patients and their families in accurate, plain language and in easily accessible formats.
• Passion for community education related to cancer care / oncology, including to surgeons and family physicians across the province.
• Relevant healthcare-related management courses are an asset, including but not limited to change management, patient satisfaction and experience, multidisciplinary team environments, conflict resolution, and quality improvement.
• Management experience leading a clinical operations team within a unionized environment is an asset.

Required Licenses, Registrations, and Designations

• An active member in good standing of an associated regulatory body is required, as appropriate.
• Membership in a professional association is preferred (e.g. Association of Regulated Nurses of Manitoba, Canadian Association of Pharmacy in Oncology, etc.).

For the full profile, including Key Leadership Accountabilities , visit https : / / www.mnp.ca / en / services / consulting / executive-recruiting / career-opportunities / director-of-community-oncology-and-patient-experience-cancercare-manitoba